Tag Archives: Customer Experience

To serve a changing market and respond to new competitors, retail banks and credit unions are rethinking and expanding the role of the Chief Information Officer (CIO). Beyond improving the …

Markswebb has prepared the Mobile Banking Rank CIS 2017. The study evaluated 86 mobile applications of 41 banks on both iPhone and Android devices, evaluating how easily users can manage …

Germany’s Commerzbank has developed a multi-channel approach to providing support to its customers, using digital solutions for simple daily operations and establishing a trusting relationship with customers at the same …

Polish-based mBank has begun licensing its mobile and online banking system to other financial institutions outside Poland, with France’s La Banque Postale (LBP) being the first to sign up. mBank …

Video: Beyond open banking lies Open X Top 10 trends impacting the future of payments Open banking is uberizing Ukraine’s financial services

Raiffeisen Polbank in Poland has launched a mobile banking application for factoring, the first such mobile app on the Polish market. The application allows users to submit invoices for funding, …

Sberbank is developing a model of a digital office that will allow clients to use the bank’s mobile application and other alternative channels to communicate with the bank. As a …

Customer-driven card-control systems are starting to become more popular. They also provide greater security and a way for customers to control their payment instruments via one smartphone-ported application. Specifically, card-control …

Alfa-Bank has stopped development on its internet banking to focus solely on the development of mobile banking as more and more users increasingly use that service. The bank’s concept of …

The microcredit deposit organization Humo has launched its mobile application, Humo Online. The service provides access to bank accounts, transfers and payments as well as allows for the monitoring of …

Once seen as a disrupter, Fintech is now being embraced by many traditional banks as the fast-track to digital and cultural transformation that is necessary to attract and keep customers …

In May 2017, the Central Bank of Armenia announced that it would put into circulation new composite banknotes that offer a higher degree of security and are of a better …

VTB Bank Armenia, which has the largest branch network in Armenia, has become one of the first banks in the country to make use of the EarlyOne remote queue management …

The automated teller machine (ATM) turned 50 years old this June. In celebration of its 50th anniversary, here are little-known facts about the ATM: The first “cash-dispenser” was installed in …

Silk Way Bank in Azerbaijan has launched a new mobile app called TaxFree4U. The app facilitates the process of refunding VAT after travelling to European countries, specifically Italy, Spain, France, …

In order to save clients time, VTB bank is launching a convenient online service for clients to book a time slot before coming to the bank. A client only needs …

The decrease in demand for cash and the growth of criminal attacks on ATMs have made many banks in the Netherlands and other European Union (EU) countries consider decreasing the …

TBC Bank in Georgia has announced the launch of brand new innovative products and services for corporate clients. Corporate clients will have the chance to register and open accounts remotely, …

Terabank has made its mobile application accessible to clients without the use of internet traffic, meaning that clients can access their banking information even if their mobile data has expired. …

Idea Bank, a specialized bank for SMEs known for its creative ideas such as mobile automatic teller machines (ATMs) and co-working branches, is launching another unprecedented concept, the Idea Hub …