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Tag Archives: Customer Service

How Alfa Bank is turning Big Data into big profits

Understanding the importance of Big Data and other digital technologies in the modern world, Alfa Bank has developed a strong digital strategy and become a leader in Big Data. To accomplish its digital- and data-related goals, Alfa Bank created its own data management and monetization center. The center, whose primary …

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The impact of artificial intelligence on wealth management

For better or worse, all kinds of industries use artificial intelligence nowadays, and wealth management is no exception. In fact, artificial Intelligence is one of the main trends in the wealth management industry and will change the industry forever for both consumers and companies alike. The three biggest impacts are …

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5 things wealth managers should keep in mind going forward

As the wealth management industry evolves, wealth management firms must reinvent themselves and take advantages of cutting-edge technologies to enhance consumer experiences and provide greater personalization. Here are five key things wealth managers need to keep in mind going forward: Consumers are not satisfied with current digital offerings. According to …

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Bakai Bank launches anonymized precious metal accounts

Bakai Bank has launched a new service – depersonalized metal accounts. The service allows consumers to conveniently invest in grams of gold, silver and platinum. The depersonalized nature of the service means that consumers do not have to worry about transporting and storing metals. It also allows for easy and …

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Banks reviewing how consumers get perks from income cards

Income cards have become popular around the world due to their convenience and the benefits they provide. For example, some income cards not only serve as a bank account, they also offer reward programs and generate interest on existing balances. For banks, income cards have become a key way to …

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Yandex Money, Phinex Plus launch trust management service

Yandex Money and Phinex Plus have launched Yammi, a trust management service to help investors invest in Phinex ETFs. Yammi is a roboadvisor that offers investment recommendations based on a computer algorithm that defines user profiles. Despite the promise of the new system, there are still issues with it. For …

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Tinkoff to launch capital management company

Tinkoff Bank Group plans on launching the Tinkoff Capital Management company in the 4th quarter of this year. The company will offer clients exchange funds for investments, with an entry threshold of just RUB 50. Funds will be tied to assets in both rubles and dollars, although the exact list …

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Video: the client journey within the WealthTech revolution

There are many points within the client experience, including onboarding, where high-quality digital interactions can help enhance client-bank relationships and give clients access to a broader range of services. Infographic: how APIs make or break success in digital world Infographic: the impact of investing in HR Expert panel discusses slow …

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Video: FinTech and WealthTech leveling the playing field

New technologies within the FinTech and WealthTech spaces are bringing new opportunities for everyone to invest the same way the privileged do, opening up the space for new startups to offer bold new services to millions. Online marketplace for financial services to open in Russia Video: how bigtechs’ role in …

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Video: WealthTech and millennials

CB Insights analyst Matt Wong gives a brief overview of WealthTech and millennials relationship with it. How events from 2018 will impact FinTech in 2019 Russia expecting an uberized mortgage market Video: using artificial intelligence to fight cybercriminals

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The difference between FinTech and TechFin

In 2019, FinTech is not a new concept, with most people having at least some understanding of it. But this is not the case for TechFin. What is it? And how is it different from FinTech?  At its most simple level, FinTech refers to financial companies looking at technology as …

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BigTechs push into the asset management industry

BigTechs – with their size, brand recognition, distribution capabilities and technology – are already active in the financial services industry and have sufficient motivation to enter the asset management industry. With consumer trust in BigTechs now equal to their trust financial institutions and even ahead of their trust in fund …

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4 lessons financial institutions can learn from digital-centric companies

Digital-centric companies like Amazon and Uber have raised consumer expectations regarding the experiences companies provide. These expectations are even being placed on financial institutions. Here are 4 lessons the financial industry can learn from digital-centric companies: Be obsessed with consumer experiences – younger generations have come to expect companies to …

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12 lessons all industries can learn from BigTechs

While most companies turn to BigTechs for ways to make work easier (e.g. with software and apps), they can also teach all industries other valuable lessons about how to do business. Here are 12 ways non-tech industries can learn from BigTech: Embrace failure – non-tech industries should learn to embrace …

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China’s TechFin giants

Chinese tech firms are moving into the banking sector in a much different way then their Western counterparts. Whereas Western BigTechs like Amazon and Google seem content in serving financial institutions with cloud features and advertising, Chinese ones like Tencent and Alibaba seem far more interested in competing with financial …

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Ozon launches card for customers

Internet company Ozon has announced the launch of its own card. The MasterCard World PayPass card serves as a payment instrument as well as gives users access to a loyalty program that includes cashback (in the form of points) for purchases made anywhere in the world. The card is linked …

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Sberbank to launch music streaming service?

Russian bank Sberbank is planning to launch a music streaming service in the near future. Currently, the bank is looking for a partner and is reportedly in negotiations with Yandex, Mail.ru and Zvooq. While representatives of all the aforementioned companies declined comment, Sberbank has reportedly been eyeing the streaming market …

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