{"id":10139,"date":"2018-06-28T03:31:04","date_gmt":"2018-06-28T03:31:04","guid":{"rendered":"http:\/\/bulletins.bfconsulting.com\/?p=10139"},"modified":"2018-07-02T04:26:08","modified_gmt":"2018-07-02T04:26:08","slug":"infographic-the-banking-customer-experience","status":"publish","type":"post","link":"https:\/\/bulletins.bfconsulting.com\/en\/infographic-the-banking-customer-experience\/","title":{"rendered":"Infographic: the banking customer experience"},"content":{"rendered":"<p>Customers are coming to expect more from their financial institutions. This infographic gives a quick snapshot of opportunities financial institutions have in the modern world as well as the general expectations customers have from them.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-10140\" src=\"http:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/06\/Banking-customer-experience-statistics.jpg\" alt=\"\" width=\"2320\" height=\"2904\" srcset=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/06\/Banking-customer-experience-statistics.jpg 2320w, https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/06\/Banking-customer-experience-statistics-240x300.jpg 240w, https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/06\/Banking-customer-experience-statistics-768x961.jpg 768w, https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/06\/Banking-customer-experience-statistics-818x1024.jpg 818w\" sizes=\"(max-width: 2320px) 100vw, 2320px\" \/><\/p>\n<div class=\"rpbt_shortcode\">\n\n<div id='rpbt-related-gallery-1' class='gallery related-gallery related-galleryid-10139 gallery-columns-3 gallery-size-thumbnail'><figure class='gallery-item' role='group' aria-label='Video: digitizing the customer journey in financial services'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/video-digitizing-the-customer-journey-in-financial-services\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/06\/Digitizing-the-Customer-Journey-in-Financial-Services-150x150.jpeg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-10156\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-10156'>\n\t\t\t\tVideo: digitizing the customer journey in financial services\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='Consumers prefer branches over digital for banking advice'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/consumers-prefer-branches-over-digital-for-banking-advice\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/06\/man-doubting-about-the-direction_1133-21-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-10265\" loading=\"lazy\" srcset=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/06\/man-doubting-about-the-direction_1133-21-150x150.jpg 150w, https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/06\/man-doubting-about-the-direction_1133-21-300x300.jpg 300w, https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/06\/man-doubting-about-the-direction_1133-21.jpg 626w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-10265'>\n\t\t\t\tConsumers prefer branches over digital for banking advice\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='Chocofamily launches a completely new product'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/chocofamily-launches-a-completely-new-product\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/05\/e723089620c0bb98040b18dee0bde8ef-small-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-9581\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-9581'>\n\t\t\t\tChocofamily launches a completely new product\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Customers are coming to expect more from their financial institutions. This infographic gives a quick snapshot of opportunities financial institutions have in the modern world as well as the general expectations customers have from them. Video: digitizing the customer journey in financial services Consumers prefer branches over digital for banking advice Chocofamily launches a completely &hellip;<\/p>\n","protected":false},"author":5,"featured_media":10143,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,367],"tags":[77,35],"_links":{"self":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10139"}],"collection":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/comments?post=10139"}],"version-history":[{"count":4,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10139\/revisions"}],"predecessor-version":[{"id":10246,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10139\/revisions\/10246"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media\/10143"}],"wp:attachment":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media?parent=10139"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/categories?post=10139"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/tags?post=10139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}