{"id":10139,"date":"2018-06-28T03:31:04","date_gmt":"2018-06-28T03:31:04","guid":{"rendered":"http:\/\/bulletins.bfconsulting.com\/?p=10139"},"modified":"2018-07-02T04:26:08","modified_gmt":"2018-07-02T04:26:08","slug":"infographic-the-banking-customer-experience","status":"publish","type":"post","link":"https:\/\/bulletins.bfconsulting.com\/en\/infographic-the-banking-customer-experience\/","title":{"rendered":"Infographic: the banking customer experience"},"content":{"rendered":"<p>Customers are coming to expect more from their financial institutions. This infographic gives a quick snapshot of opportunities financial institutions have in the modern world as well as the general expectations customers have from them.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-10140\" src=\"http:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/06\/Banking-customer-experience-statistics.jpg\" alt=\"\" width=\"2320\" height=\"2904\" srcset=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/06\/Banking-customer-experience-statistics.jpg 2320w, https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/06\/Banking-customer-experience-statistics-240x300.jpg 240w, https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/06\/Banking-customer-experience-statistics-768x961.jpg 768w, https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/06\/Banking-customer-experience-statistics-818x1024.jpg 818w\" sizes=\"auto, (max-width: 2320px) 100vw, 2320px\" \/><\/p>\n<div class=\"rpbt_shortcode\">\n\n<div id='rpbt-related-gallery-1' class='gallery related-gallery related-galleryid-10139 gallery-columns-3 gallery-size-thumbnail'><figure class='gallery-item' role='group' aria-label='BFC FinTech Monitor (December 2023)'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/bfc-fintech-monitor-december-2023\/'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2023\/12\/ab9b97a5-9898-ea4e-5bc1-e34a35c34a951-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"rpbt-related-gallery-1-17419\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-17419'>\n\t\t\t\tBFC FinTech Monitor (December 2023)\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='BFC FinTech Monitor (January\u2013February 2023)'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/bfc-fintech-monitor-january-february-2023\/'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2023\/02\/finance-leaders-concept-illustration_114360-72431-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"rpbt-related-gallery-1-17002\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-17002'>\n\t\t\t\tBFC FinTech Monitor (January\u2013February 2023)\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='Cutting through the noise around financial technology'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/cutting-through-the-noise-around-financial-technology\/'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2016\/10\/fintech-startups-1068x712-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"rpbt-related-gallery-1-3670\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-3670'>\n\t\t\t\tCutting through the noise around financial technology\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Customers are coming to expect more from their financial institutions. This infographic gives a quick snapshot of opportunities financial institutions have in the modern world as well as the general expectations customers have from them. BFC FinTech Monitor (December 2023) BFC FinTech Monitor (January\u2013February 2023) Cutting through the noise around financial technology<\/p>\n","protected":false},"author":5,"featured_media":10143,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,367],"tags":[77,35],"class_list":["post-10139","post","type-post","status-publish","format-standard","has-post-thumbnail","","category-fintech","category-video-infographics","tag-customer-experience","tag-digital-banking","b_post_type-nutshell"],"_links":{"self":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10139","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/comments?post=10139"}],"version-history":[{"count":4,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10139\/revisions"}],"predecessor-version":[{"id":10246,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10139\/revisions\/10246"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media\/10143"}],"wp:attachment":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media?parent=10139"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/categories?post=10139"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/tags?post=10139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}