{"id":10156,"date":"2018-06-28T04:03:25","date_gmt":"2018-06-28T04:03:25","guid":{"rendered":"http:\/\/bulletins.bfconsulting.com\/?p=10156"},"modified":"2018-07-02T04:21:20","modified_gmt":"2018-07-02T04:21:20","slug":"video-digitizing-the-customer-journey-in-financial-services","status":"publish","type":"post","link":"https:\/\/bulletins.bfconsulting.com\/en\/video-digitizing-the-customer-journey-in-financial-services\/","title":{"rendered":"Video: digitizing the customer journey in financial services"},"content":{"rendered":"<p>Digital is fundamentally changing the competitive landscape in financial services, creating a need to re-imagine and digitize the customer journey from end to end as well as make internal processes simpler, faster and responsive to customer needs. This video presents a re-imagination of financial services and identifies the four principles required to embark on digitization.<\/p>\n<p><iframe loading=\"lazy\" width=\"618\" height=\"348\" src=\"https:\/\/www.youtube.com\/embed\/vbx4KzE4l4o?feature=oembed\" frameborder=\"0\" allow=\"autoplay; encrypted-media\" allowfullscreen><\/iframe><\/p>\n<div class=\"rpbt_shortcode\">\n\n<div id='rpbt-related-gallery-1' class='gallery related-gallery related-galleryid-10156 gallery-columns-3 gallery-size-thumbnail'><figure class='gallery-item' role='group' aria-label='11 Big Data trends for 2020'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/11-big-data-trends-for-2020\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2019\/12\/11-big-data-trends-for-2020-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-14281\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-14281'>\n\t\t\t\t11 Big Data trends for 2020\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='3 ways for financial institutions to shift their focus to consumer value'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/3-ways-for-financial-institutions-to-shift-their-focus-to-consumer-value\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2019\/06\/3-ways-for-financial-institutions-to-shift-their-focus-to-consumer-value-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-13126\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-13126'>\n\t\t\t\t3 ways for financial institutions to shift their focus to consumer value\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='The heads of Yandex, Tinkoff and Severstal discuss technological developments'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/the-heads-of-yandex-tinkoff-and-severstal-discuss-technological-developments\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2019\/08\/the-heads-of-yandex-tinkoff-and-severstal-discuss-technological-developments-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-13442\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-13442'>\n\t\t\t\tThe heads of Yandex, Tinkoff and Severstal discuss technological developments\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Digital is fundamentally changing the competitive landscape in financial services, creating a need to re-imagine and digitize the customer journey from end to end as well as make internal processes simpler, faster and responsive to customer needs. This video presents a re-imagination of financial services and identifies the four principles required to embark on digitization. &hellip;<\/p>\n","protected":false},"author":5,"featured_media":10157,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,367],"tags":[80,77,35,81],"_links":{"self":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10156"}],"collection":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/comments?post=10156"}],"version-history":[{"count":3,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10156\/revisions"}],"predecessor-version":[{"id":10253,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10156\/revisions\/10253"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media\/10157"}],"wp:attachment":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media?parent=10156"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/categories?post=10156"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/tags?post=10156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}