{"id":10156,"date":"2018-06-28T04:03:25","date_gmt":"2018-06-28T04:03:25","guid":{"rendered":"http:\/\/bulletins.bfconsulting.com\/?p=10156"},"modified":"2018-07-02T04:21:20","modified_gmt":"2018-07-02T04:21:20","slug":"video-digitizing-the-customer-journey-in-financial-services","status":"publish","type":"post","link":"https:\/\/bulletins.bfconsulting.com\/en\/video-digitizing-the-customer-journey-in-financial-services\/","title":{"rendered":"Video: digitizing the customer journey in financial services"},"content":{"rendered":"<p>Digital is fundamentally changing the competitive landscape in financial services, creating a need to re-imagine and digitize the customer journey from end to end as well as make internal processes simpler, faster and responsive to customer needs. This video presents a re-imagination of financial services and identifies the four principles required to embark on digitization.<\/p>\n<p><iframe loading=\"lazy\" width=\"618\" height=\"348\" src=\"https:\/\/www.youtube.com\/embed\/vbx4KzE4l4o?feature=oembed\" frameborder=\"0\" allow=\"autoplay; encrypted-media\" allowfullscreen><\/iframe><\/p>\n<div class=\"rpbt_shortcode\">\n\n<div id='rpbt-related-gallery-1' class='gallery related-gallery related-galleryid-10156 gallery-columns-3 gallery-size-thumbnail'><figure class='gallery-item' role='group' aria-label='Top 10 trends impacting the future of payments'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/top-10-trends-impacting-the-future-of-payments\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/05\/young-handsome-man-enjoy-shopping-online-on-mobile-phone-with-credit-card_1258-309-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-9536\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-9536'>\n\t\t\t\tTop 10 trends impacting the future of payments\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='The importance of getting digital onboarding right'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/the-importance-of-getting-digital-onboarding-right\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/06\/hand-presenting-customer-relationship-management_1325-26-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-10241\" loading=\"lazy\" srcset=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/06\/hand-presenting-customer-relationship-management_1325-26-150x150.jpg 150w, https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/06\/hand-presenting-customer-relationship-management_1325-26-300x300.jpg 300w, https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/06\/hand-presenting-customer-relationship-management_1325-26.jpg 626w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-10241'>\n\t\t\t\tThe importance of getting digital onboarding right\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='BFC FinTech Monitor  27th February &#8211; 5th March'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/bfc-fintech-monitor-27th-february-5th-march\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2020\/03\/finteh-daydzhest-27-fevralya-5-fevralya-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-14598\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-14598'>\n\t\t\t\tBFC FinTech Monitor  27th February &#8211; 5th March\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Digital is fundamentally changing the competitive landscape in financial services, creating a need to re-imagine and digitize the customer journey from end to end as well as make internal processes simpler, faster and responsive to customer needs. This video presents a re-imagination of financial services and identifies the four principles required to embark on digitization. &hellip;<\/p>\n","protected":false},"author":5,"featured_media":10157,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,367],"tags":[80,77,35,81],"_links":{"self":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10156"}],"collection":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/comments?post=10156"}],"version-history":[{"count":3,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10156\/revisions"}],"predecessor-version":[{"id":10253,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10156\/revisions\/10253"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media\/10157"}],"wp:attachment":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media?parent=10156"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/categories?post=10156"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/tags?post=10156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}