{"id":10156,"date":"2018-06-28T04:03:25","date_gmt":"2018-06-28T04:03:25","guid":{"rendered":"http:\/\/bulletins.bfconsulting.com\/?p=10156"},"modified":"2018-07-02T04:21:20","modified_gmt":"2018-07-02T04:21:20","slug":"video-digitizing-the-customer-journey-in-financial-services","status":"publish","type":"post","link":"https:\/\/bulletins.bfconsulting.com\/en\/video-digitizing-the-customer-journey-in-financial-services\/","title":{"rendered":"Video: digitizing the customer journey in financial services"},"content":{"rendered":"<p>Digital is fundamentally changing the competitive landscape in financial services, creating a need to re-imagine and digitize the customer journey from end to end as well as make internal processes simpler, faster and responsive to customer needs. This video presents a re-imagination of financial services and identifies the four principles required to embark on digitization.<\/p>\n<p><iframe loading=\"lazy\" width=\"618\" height=\"348\" src=\"https:\/\/www.youtube.com\/embed\/vbx4KzE4l4o?feature=oembed\" frameborder=\"0\" allow=\"autoplay; encrypted-media\" allowfullscreen><\/iframe><\/p>\n<div class=\"rpbt_shortcode\">\n\n<div id='rpbt-related-gallery-1' class='gallery related-gallery related-galleryid-10156 gallery-columns-3 gallery-size-thumbnail'><figure class='gallery-item' role='group' aria-label='BFC FinTech Monitor 9th \u2013 16th February'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/15787\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2021\/02\/9e7905d7-82ef-4c7e-a690-065d8589c5fb1-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-15787\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-15787'>\n\t\t\t\tBFC FinTech Monitor 9th \u2013 16th February\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='Infographic: biometric solutions for an identify-driven world'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/infographic-biometric-solutions-for-an-identify-driven-world\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2020\/02\/biometric-solutions-for-an-identity-driven-world-e1581498523893-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-14464\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-14464'>\n\t\t\t\tInfographic: biometric solutions for an identify-driven world\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='Despite new technology, customers still open accounts at branches'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/despite-new-technology-customers-still-open-accounts-at-branches\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/06\/challenge-idea-game-wooden-one-corporate_1418-521-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-10268\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-10268'>\n\t\t\t\tDespite new technology, customers still open accounts at branches\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Digital is fundamentally changing the competitive landscape in financial services, creating a need to re-imagine and digitize the customer journey from end to end as well as make internal processes simpler, faster and responsive to customer needs. This video presents a re-imagination of financial services and identifies the four principles required to embark on digitization. &hellip;<\/p>\n","protected":false},"author":5,"featured_media":10157,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,367],"tags":[80,77,35,81],"_links":{"self":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10156"}],"collection":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/comments?post=10156"}],"version-history":[{"count":3,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10156\/revisions"}],"predecessor-version":[{"id":10253,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10156\/revisions\/10253"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media\/10157"}],"wp:attachment":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media?parent=10156"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/categories?post=10156"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/tags?post=10156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}