{"id":10159,"date":"2018-06-28T03:55:31","date_gmt":"2018-06-28T03:55:31","guid":{"rendered":"http:\/\/bulletins.bfconsulting.com\/?p=10159"},"modified":"2018-07-02T04:20:54","modified_gmt":"2018-07-02T04:20:54","slug":"video-putting-the-experience-in-digital-customer-experience","status":"publish","type":"post","link":"https:\/\/bulletins.bfconsulting.com\/en\/video-putting-the-experience-in-digital-customer-experience\/","title":{"rendered":"Video: putting the \u201cexperience\u201d in \u201cdigital customer experience\u201d"},"content":{"rendered":"<p>Most business leaders understand that digital customer experiences are the key to engaging with customers and growing revenues in the modern world; however, most businesses still have a long way to go to getting this right. While companies are heading in the right direction by collecting and analyzing customer data and metadata, there remains a lot to be done in putting those data insights into action and adjusting business models to create truly remarkable digital experiences.<\/p>\n<p><iframe loading=\"lazy\" width=\"618\" height=\"348\" src=\"https:\/\/www.youtube.com\/embed\/qzA--T44moI?feature=oembed\" frameborder=\"0\" allow=\"autoplay; encrypted-media\" allowfullscreen><\/iframe><\/p>\n<div class=\"rpbt_shortcode\">\n\n<div id='rpbt-related-gallery-1' class='gallery related-gallery related-galleryid-10159 gallery-columns-3 gallery-size-thumbnail'><figure class='gallery-item' role='group' aria-label='Greenwashing: The Challenge of Accurate Environmental Reporting'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/greenwashing-the-challenge-of-accurate-environmental-reporting\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2024\/02\/44de8c05-191e-8088-9006-e33fd865b0511-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-17572\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-17572'>\n\t\t\t\tGreenwashing: The Challenge of Accurate Environmental Reporting\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='Nordea Bank introduces artificial intelligence'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/nordea-bank-introduces-artificial-intelligence\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/01\/chatbot-e1501792996887-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-8019\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-8019'>\n\t\t\t\tNordea Bank introduces artificial intelligence\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='BFC FinTech Monitor 17th \u2013 24th March'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/bfc-fintech-monitor-17th-24th-march\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2021\/03\/9oNxuh1-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-15904\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-15904'>\n\t\t\t\tBFC FinTech Monitor 17th \u2013 24th March\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Most business leaders understand that digital customer experiences are the key to engaging with customers and growing revenues in the modern world; however, most businesses still have a long way to go to getting this right. While companies are heading in the right direction by collecting and analyzing customer data and metadata, there remains a &hellip;<\/p>\n","protected":false},"author":5,"featured_media":10160,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,367],"tags":[77,35],"_links":{"self":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10159"}],"collection":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/comments?post=10159"}],"version-history":[{"count":3,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10159\/revisions"}],"predecessor-version":[{"id":10255,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10159\/revisions\/10255"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media\/10160"}],"wp:attachment":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media?parent=10159"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/categories?post=10159"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/tags?post=10159"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}