{"id":10159,"date":"2018-06-28T03:55:31","date_gmt":"2018-06-28T03:55:31","guid":{"rendered":"http:\/\/bulletins.bfconsulting.com\/?p=10159"},"modified":"2018-07-02T04:20:54","modified_gmt":"2018-07-02T04:20:54","slug":"video-putting-the-experience-in-digital-customer-experience","status":"publish","type":"post","link":"https:\/\/bulletins.bfconsulting.com\/en\/video-putting-the-experience-in-digital-customer-experience\/","title":{"rendered":"Video: putting the \u201cexperience\u201d in \u201cdigital customer experience\u201d"},"content":{"rendered":"<p>Most business leaders understand that digital customer experiences are the key to engaging with customers and growing revenues in the modern world; however, most businesses still have a long way to go to getting this right. While companies are heading in the right direction by collecting and analyzing customer data and metadata, there remains a lot to be done in putting those data insights into action and adjusting business models to create truly remarkable digital experiences.<\/p>\n<p><iframe loading=\"lazy\" width=\"618\" height=\"348\" src=\"https:\/\/www.youtube.com\/embed\/qzA--T44moI?feature=oembed\" frameborder=\"0\" allow=\"autoplay; encrypted-media\" allowfullscreen><\/iframe><\/p>\n<div class=\"rpbt_shortcode\">\n\n<div id='rpbt-related-gallery-1' class='gallery related-gallery related-galleryid-10159 gallery-columns-3 gallery-size-thumbnail'><figure class='gallery-item' role='group' aria-label='Top 7 digital transformation trends shaping 2020'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/top-7-digital-transformation-trends-shaping-2020\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2019\/12\/Top-7-digital-transformation-trends-shaping-2020_Stranica_70-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-14128\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-14128'>\n\t\t\t\tTop 7 digital transformation trends shaping 2020\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='&#8220;First in the world\u2019\u2019 mobile bank for SMEs launches in UK'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/first-in-the-world-mobile-bank-for-smes-launches-in-uk\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2017\/02\/maxresdefault-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-6946\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-6946'>\n\t\t\t\t&#8220;First in the world\u2019\u2019 mobile bank for SMEs launches in UK\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='Infographic: banking on bots'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/infographic-banking-on-bots\/'><img width=\"150\" height=\"137\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/01\/86d1b3b8d7e6c4f6550512f5a2b7665d-1-150x137.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-8073\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-8073'>\n\t\t\t\tInfographic: banking on bots\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Most business leaders understand that digital customer experiences are the key to engaging with customers and growing revenues in the modern world; however, most businesses still have a long way to go to getting this right. While companies are heading in the right direction by collecting and analyzing customer data and metadata, there remains a &hellip;<\/p>\n","protected":false},"author":5,"featured_media":10160,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,367],"tags":[77,35],"_links":{"self":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10159"}],"collection":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/comments?post=10159"}],"version-history":[{"count":3,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10159\/revisions"}],"predecessor-version":[{"id":10255,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10159\/revisions\/10255"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media\/10160"}],"wp:attachment":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media?parent=10159"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/categories?post=10159"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/tags?post=10159"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}