{"id":10226,"date":"2018-07-10T08:51:08","date_gmt":"2018-07-10T08:51:08","guid":{"rendered":"http:\/\/bulletins.bfconsulting.com\/?p=10226"},"modified":"2018-07-13T07:46:30","modified_gmt":"2018-07-13T07:46:30","slug":"digital-banks-provide-better-service-than-traditional-ones","status":"publish","type":"post","link":"https:\/\/bulletins.bfconsulting.com\/en\/digital-banks-provide-better-service-than-traditional-ones\/","title":{"rendered":"Digital banks provide better service than traditional ones"},"content":{"rendered":"<p>According to FIS, British digital banks outperform traditional ones when it comes to overall customer satisfaction. In a survey of more than 1,000 customers, 76% of digital bank customers said they were &#8220;very satisfied&#8221; with their financial institution, whereas only 69% of customers of the top 50 banks said the same. The new banks also outperform traditional ones in other key indicators, including confidentiality, security, problem solving and real-time payments. Traditional banks did, however, outperform their digital competitors in the provision of simple digital payments, the preferred method of payment among young people.<\/p>\n<div class=\"rpbt_shortcode\">\n\n<div id='rpbt-related-gallery-1' class='gallery related-gallery related-galleryid-10226 gallery-columns-3 gallery-size-thumbnail'><figure class='gallery-item' role='group' aria-label='British &#8220;neobank&#8221; Revolut expands to include cryptocurrencies'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/british-neobank-revolut-expands-to-include-cryptocurrencies\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2017\/12\/38558-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-7386\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-7386'>\n\t\t\t\tBritish &#8220;neobank&#8221; Revolut expands to include cryptocurrencies\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='New project to boost access to digital finance'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/new-project-to-boost-access-to-digital-finance\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2017\/09\/New-project-to-boost-access-to-digital-financ-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-6755\" loading=\"lazy\" srcset=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2017\/09\/New-project-to-boost-access-to-digital-financ-150x150.jpg 150w, https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2017\/09\/New-project-to-boost-access-to-digital-financ-100x100.jpg 100w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-6755'>\n\t\t\t\tNew project to boost access to digital finance\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='Key security questions in an open banking ecosystem'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/key-security-questions-in-an-open-banking-ecosystem\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2019\/06\/key-security-questions-in-an-open-banking-ecosystem-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-13059\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-13059'>\n\t\t\t\tKey security questions in an open banking ecosystem\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>According to FIS, British digital banks outperform traditional ones when it comes to overall customer satisfaction. In a survey of more than 1,000 customers, 76% of digital bank customers said they were &#8220;very satisfied&#8221; with their financial institution, whereas only 69% of customers of the top 50 banks said the same. The new banks also &hellip;<\/p>\n","protected":false},"author":5,"featured_media":10227,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,292],"tags":[77,35],"_links":{"self":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10226"}],"collection":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/comments?post=10226"}],"version-history":[{"count":3,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10226\/revisions"}],"predecessor-version":[{"id":10357,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10226\/revisions\/10357"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media\/10227"}],"wp:attachment":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media?parent=10226"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/categories?post=10226"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/tags?post=10226"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}