{"id":10226,"date":"2018-07-10T08:51:08","date_gmt":"2018-07-10T08:51:08","guid":{"rendered":"http:\/\/bulletins.bfconsulting.com\/?p=10226"},"modified":"2018-07-13T07:46:30","modified_gmt":"2018-07-13T07:46:30","slug":"digital-banks-provide-better-service-than-traditional-ones","status":"publish","type":"post","link":"https:\/\/bulletins.bfconsulting.com\/en\/digital-banks-provide-better-service-than-traditional-ones\/","title":{"rendered":"Digital banks provide better service than traditional ones"},"content":{"rendered":"

According to FIS, British digital banks outperform traditional ones when it comes to overall customer satisfaction. In a survey of more than 1,000 customers, 76% of digital bank customers said they were “very satisfied” with their financial institution, whereas only 69% of customers of the top 50 banks said the same. The new banks also outperform traditional ones in other key indicators, including confidentiality, security, problem solving and real-time payments. Traditional banks did, however, outperform their digital competitors in the provision of simple digital payments, the preferred method of payment among young people.<\/p>\n

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