{"id":10265,"date":"2018-07-20T17:51:41","date_gmt":"2018-07-20T17:51:41","guid":{"rendered":"http:\/\/bulletins.bfconsulting.com\/?p=10265"},"modified":"2018-07-20T17:51:41","modified_gmt":"2018-07-20T17:51:41","slug":"consumers-prefer-branches-over-digital-for-banking-advice","status":"publish","type":"post","link":"https:\/\/bulletins.bfconsulting.com\/en\/consumers-prefer-branches-over-digital-for-banking-advice\/","title":{"rendered":"Consumers prefer branches over digital for banking advice"},"content":{"rendered":"<p>A recent study has found that banking consumers are happy to make use of digital interactions for quick, simple transactions; however, 77% prefer human&nbsp;face-to-face interactions for more substantive discussions with their financial institutions. Even for young adults (age 18-29), who use mobile banking at a rate of 75%, 74% still visit branches.<\/p>\n<p>Although most consumers prefer going to a branch for more involved transactions, a poor experience at the branch could keep them away or even consider switching financial institutions. This indicates that, although digital offerings are important, it is still vital for financial institutions to provide strong personalized consultative customer service.<\/p>\n<div class=\"rpbt_shortcode\">\n\n<div id='rpbt-related-gallery-1' class='gallery related-gallery related-galleryid-10265 gallery-columns-3 gallery-size-thumbnail'><figure class='gallery-item' role='group' aria-label='Number of bank branches in the Czech Republic decreasing'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/number-of-bank-branches-in-the-czech-republic-decreasing\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/03\/label-storefront-depression-vintage-road_1339-61-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-8884\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-8884'>\n\t\t\t\tNumber of bank branches in the Czech Republic decreasing\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='Beware of biometric identification systems'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/beware-of-biometric-identification-systems\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/06\/900_450_crop-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-10229\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-10229'>\n\t\t\t\tBeware of biometric identification systems\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='9 FinTech marketing strategies for 2019'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/9-fintech-marketing-strategies-for-2019\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2019\/01\/9-fintech-marketing-strategies-for-2019-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-12139\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-12139'>\n\t\t\t\t9 FinTech marketing strategies for 2019\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A recent study has found that banking consumers are happy to make use of digital interactions for quick, simple transactions; however, 77% prefer human&nbsp;face-to-face interactions for more substantive discussions with their financial institutions. Even for young adults (age 18-29), who use mobile banking at a rate of 75%, 74% still visit branches. Although most consumers &hellip;<\/p>\n","protected":false},"author":5,"featured_media":10266,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[77,35],"_links":{"self":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10265"}],"collection":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/comments?post=10265"}],"version-history":[{"count":3,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10265\/revisions"}],"predecessor-version":[{"id":10361,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10265\/revisions\/10361"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media\/10266"}],"wp:attachment":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media?parent=10265"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/categories?post=10265"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/tags?post=10265"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}