{"id":10265,"date":"2018-07-20T17:51:41","date_gmt":"2018-07-20T17:51:41","guid":{"rendered":"http:\/\/bulletins.bfconsulting.com\/?p=10265"},"modified":"2018-07-20T17:51:41","modified_gmt":"2018-07-20T17:51:41","slug":"consumers-prefer-branches-over-digital-for-banking-advice","status":"publish","type":"post","link":"https:\/\/bulletins.bfconsulting.com\/en\/consumers-prefer-branches-over-digital-for-banking-advice\/","title":{"rendered":"Consumers prefer branches over digital for banking advice"},"content":{"rendered":"<p>A recent study has found that banking consumers are happy to make use of digital interactions for quick, simple transactions; however, 77% prefer human&nbsp;face-to-face interactions for more substantive discussions with their financial institutions. Even for young adults (age 18-29), who use mobile banking at a rate of 75%, 74% still visit branches.<\/p>\n<p>Although most consumers prefer going to a branch for more involved transactions, a poor experience at the branch could keep them away or even consider switching financial institutions. This indicates that, although digital offerings are important, it is still vital for financial institutions to provide strong personalized consultative customer service.<\/p>\n<div class=\"rpbt_shortcode\">\n\n<div id='rpbt-related-gallery-1' class='gallery related-gallery related-galleryid-10265 gallery-columns-3 gallery-size-thumbnail'><figure class='gallery-item' role='group' aria-label='Central Bank Digital Currencies Likely to Disrupt Financial Systems'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/central-bank-digital-currencies-likely-to-disrupt-financial-systems\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2021\/05\/6dd579c3-b844-2d2e-3273-ebde17b2c8631-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-16048\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-16048'>\n\t\t\t\tCentral Bank Digital Currencies Likely to Disrupt Financial Systems\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='10 charts that explain IoT\u2019s growth'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/10-charts-that-explain-iot-s-growth\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/12\/10-charts-that-explain-iot-s-growth-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-11982\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-11982'>\n\t\t\t\t10 charts that explain IoT\u2019s growth\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='Quick look at the statuses of various CBDC projects around the world'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/quick-look-at-the-statuses-of-various-cbdc-projects-around-the-world\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2020\/10\/414e14c5-bd83-4e61-bae1-e23aacd2cd191-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-15450\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-15450'>\n\t\t\t\tQuick look at the statuses of various CBDC projects around the world\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A recent study has found that banking consumers are happy to make use of digital interactions for quick, simple transactions; however, 77% prefer human&nbsp;face-to-face interactions for more substantive discussions with their financial institutions. Even for young adults (age 18-29), who use mobile banking at a rate of 75%, 74% still visit branches. Although most consumers &hellip;<\/p>\n","protected":false},"author":5,"featured_media":10266,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[77,35],"_links":{"self":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10265"}],"collection":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/comments?post=10265"}],"version-history":[{"count":3,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10265\/revisions"}],"predecessor-version":[{"id":10361,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10265\/revisions\/10361"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media\/10266"}],"wp:attachment":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media?parent=10265"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/categories?post=10265"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/tags?post=10265"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}