{"id":10265,"date":"2018-07-20T17:51:41","date_gmt":"2018-07-20T17:51:41","guid":{"rendered":"http:\/\/bulletins.bfconsulting.com\/?p=10265"},"modified":"2018-07-20T17:51:41","modified_gmt":"2018-07-20T17:51:41","slug":"consumers-prefer-branches-over-digital-for-banking-advice","status":"publish","type":"post","link":"https:\/\/bulletins.bfconsulting.com\/en\/consumers-prefer-branches-over-digital-for-banking-advice\/","title":{"rendered":"Consumers prefer branches over digital for banking advice"},"content":{"rendered":"<p>A recent study has found that banking consumers are happy to make use of digital interactions for quick, simple transactions; however, 77% prefer human&nbsp;face-to-face interactions for more substantive discussions with their financial institutions. Even for young adults (age 18-29), who use mobile banking at a rate of 75%, 74% still visit branches.<\/p>\n<p>Although most consumers prefer going to a branch for more involved transactions, a poor experience at the branch could keep them away or even consider switching financial institutions. This indicates that, although digital offerings are important, it is still vital for financial institutions to provide strong personalized consultative customer service.<\/p>\n<div class=\"rpbt_shortcode\">\n\n<div id='rpbt-related-gallery-1' class='gallery related-gallery related-galleryid-10265 gallery-columns-3 gallery-size-thumbnail'><figure class='gallery-item' role='group' aria-label='New technologies represent the new face of additional education'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/new-technologies-represent-the-new-face-of-additional-education\/'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2019\/04\/new-technologies-represent-the-new-face-of-additional-education-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"rpbt-related-gallery-1-12622\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-12622'>\n\t\t\t\tNew technologies represent the new face of additional education\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='Video: the business of biometrics'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/video-the-business-of-biometrics\/'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2020\/02\/The-business-of-biometrics-Madhumita-Murgia-TEDxGateway-150x150.jpeg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"rpbt-related-gallery-1-14449\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-14449'>\n\t\t\t\tVideo: the business of biometrics\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='A Glimpse of 2025'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/a-glimpse-of-2025\/'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2021\/01\/f8f26886-013b-4ab7-9642-12a841f0ddc21-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"rpbt-related-gallery-1-15684\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-15684'>\n\t\t\t\tA Glimpse of 2025\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A recent study has found that banking consumers are happy to make use of digital interactions for quick, simple transactions; however, 77% prefer human&nbsp;face-to-face interactions for more substantive discussions with their financial institutions. Even for young adults (age 18-29), who use mobile banking at a rate of 75%, 74% still visit branches. Although most consumers &hellip;<\/p>\n","protected":false},"author":5,"featured_media":10266,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[77,35],"class_list":["post-10265","post","type-post","status-publish","format-standard","has-post-thumbnail","","category-fintech","tag-customer-experience","tag-digital-banking","b_post_type-bfc-recommends"],"_links":{"self":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10265","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/comments?post=10265"}],"version-history":[{"count":3,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10265\/revisions"}],"predecessor-version":[{"id":10361,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/10265\/revisions\/10361"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media\/10266"}],"wp:attachment":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media?parent=10265"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/categories?post=10265"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/tags?post=10265"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}