{"id":14337,"date":"2020-01-14T18:57:07","date_gmt":"2020-01-14T18:57:07","guid":{"rendered":"http:\/\/bulletins.bfconsulting.com\/?p=14337"},"modified":"2020-01-14T18:57:07","modified_gmt":"2020-01-14T18:57:07","slug":"what-customers-want-and-expect-in-banking-in-2020","status":"publish","type":"post","link":"https:\/\/bulletins.bfconsulting.com\/en\/what-customers-want-and-expect-in-banking-in-2020\/","title":{"rendered":"What customers want and expect in banking in 2020"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Technology has changed the way we do business in every sector, and banking is no exception. Banking 2020 will be about living up to customers\u2019 expectations without sacrificing the safety and security they need in the institutions they trust with their future. These heightened expectations have defined a number of trends expected to impact banking this year and beyond. Here are 5 of the top ones:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><b>Banking with a virtual personal assistant <\/b><span style=\"font-weight: 400;\">\u2013 an increasing number of consumers want the ease of banking via a virtual personal assistant.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Blockchain technology <\/b><span style=\"font-weight: 400;\">&nbsp;\u2013 blockchain is one of the hottest topics in commercial banking as it allows for much faster, more secure transactions. While implementation can be daunting, banking seems to be moving in this direction.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Chatbots <\/b><span style=\"font-weight: 400;\">\u2013 chatbots offer a great ability to meet customer service needs without straining employees. Moreover, customers appreciate the ability to get answers to simple questions quickly.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Digital transaction options<\/b><span style=\"font-weight: 400;\"> \u2013 customers continue to prize convenience over most aspects of banking. Many look for financial institutions where they can easily transfer funds, make deposits, check balances and receive funds without ever stepping near a banking location.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Cybersecurity and protocol for breaches<\/b> \u2013 security is a large concern for obvious reasons. There needs to be a priority on not only meeting regulatory requirements but also on meeting\/exceeding customer expectations.<\/li>\n<\/ol>\n<div class=\"rpbt_shortcode\">\n\n<div id='rpbt-related-gallery-1' class='gallery related-gallery related-galleryid-14337 gallery-columns-3 gallery-size-thumbnail'><figure class='gallery-item' role='group' aria-label='European SMEs Are Embracing Tech and Digitalization'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/european-smes-are-embracing-tech-and-digitalization\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2024\/04\/c4671a4e-b9cf-ae08-6d03-d0fa69fd99b01-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-17568\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-17568'>\n\t\t\t\tEuropean SMEs Are Embracing Tech and Digitalization\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='Infographic: the state of the internet of things'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/infographic-the-state-of-the-internet-of-things\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/11\/iot-infographic-final-01052018-1-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-11741\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-11741'>\n\t\t\t\tInfographic: the state of the internet of things\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='Poland\u2019s Alior Bank adopts \u2018Digital Disruptor\u2019 strategy through 2020'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/polands-alior-bank-adopts-digital-disruptor-strategy-through-2020\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/02\/doodle-business-charts-infographics-elements_1284-3704-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-8576\" loading=\"lazy\" srcset=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/02\/doodle-business-charts-infographics-elements_1284-3704-150x150.jpg 150w, https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/02\/doodle-business-charts-infographics-elements_1284-3704-300x300.jpg 300w, https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/02\/doodle-business-charts-infographics-elements_1284-3704.jpg 626w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-8576'>\n\t\t\t\tPoland\u2019s Alior Bank adopts \u2018Digital Disruptor\u2019 strategy through 2020\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Technology has changed the way we do business in every sector, and banking is no exception. Banking 2020 will be about living up to customers\u2019 expectations without sacrificing the safety and security they need in the institutions they trust with their future. These heightened expectations have defined a number of trends expected to impact banking &hellip;<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[45,194,77,184,35],"_links":{"self":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/14337"}],"collection":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/comments?post=14337"}],"version-history":[{"count":2,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/14337\/revisions"}],"predecessor-version":[{"id":14371,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/14337\/revisions\/14371"}],"wp:attachment":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media?parent=14337"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/categories?post=14337"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/tags?post=14337"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}