{"id":14339,"date":"2020-01-14T18:54:52","date_gmt":"2020-01-14T18:54:52","guid":{"rendered":"http:\/\/bulletins.bfconsulting.com\/?p=14339"},"modified":"2020-01-14T18:54:52","modified_gmt":"2020-01-14T18:54:52","slug":"top-22-mobile-banking-trends","status":"publish","type":"post","link":"https:\/\/bulletins.bfconsulting.com\/en\/top-22-mobile-banking-trends\/","title":{"rendered":"Top 22 mobile banking trends"},"content":{"rendered":"

Mobile banking is a huge demand from banking customers as well as a major piece of many financial institutions\u2019 marketing strategies. With that in mind, Juniper Research came up with a list of 22 mobile banking trends:<\/span><\/p>\n

    \n
  1. Open banking permits many innovative FinTech offerings to be offered to mobile customers from a variety of startups as well as established non-banking online systems. <\/span><\/li>\n
  2. Mobile-only banks, with their non-stop convenience, improved customer experience and bundled product offerings, will become even more prominent.<\/span><\/li>\n
  3. Non-traditional banks will continue to push innovations and promote social awareness.<\/span><\/li>\n
  4. Micro-lending of amounts up to a few thousand dollars via mobile apps will increase in popularity and usage. <\/span><\/li>\n
  5. Peer-to-peer lending is removing the financial institutions as an intermediary in some lending transactions.<\/span><\/li>\n
  6. Artificial intelligence usage will continue to expand, especially as related to improving fraud detection.<\/span><\/li>\n
  7. Chatbots will continue to improve and be more widely deployed.<\/span><\/li>\n
  8. Data mining, including geolocation data, will allow for more targeted offerings.<\/span><\/li>\n
  9. Augmented reality will help customers find the places the need (e.g. bank branch, ATM location).<\/span><\/li>\n
  10. Location technology will become more precise. <\/span><\/li>\n
  11. Vocal pattern recognition for authentication and transaction processing will continue to improve.<\/span><\/li>\n
  12. Touchless transactions will expand.<\/span><\/li>\n
  13. Human digital banking (i.e. a personal human banker using digital assistance) will become more popular.<\/span><\/li>\n
  14. The internet of things will enable increased automation for a number of banking transactions. <\/span><\/li>\n
  15. Mobile digital wallet usage will expand, including those holding cryptocurrencies.<\/span><\/li>\n
  16. Cloud-based mobile apps will enable a surge of innovation in mobile banking.<\/span><\/li>\n
  17. Apps capable of doing more than one thing will become more popular.<\/span><\/li>\n
  18. API integration, that allows for easier interconnectivity between systems, will become more important than ever.<\/span><\/li>\n
  19. Social media messaging will become an increasingly popular way to communicate with customers. <\/span><\/li>\n
  20. Mobile devices will continue to replace bank cards, even at ATMs.<\/span><\/li>\n
  21. Biometric authentication will become more prevalent for identification and authentication. <\/span><\/li>\n
  22. Early identification verification will help to identify an authorized user based on historical patterns of physical activity that are monitored and kept in a database.<\/span><\/li>\n<\/ol>\n
    \n\n