{"id":15323,"date":"2020-09-18T14:11:48","date_gmt":"2020-09-18T14:11:48","guid":{"rendered":"http:\/\/bulletins.bfconsulting.com\/?p=15323"},"modified":"2020-09-18T14:11:48","modified_gmt":"2020-09-18T14:11:48","slug":"integrating-customer-ecosystems-tips-for-financial-institutions","status":"publish","type":"post","link":"https:\/\/bulletins.bfconsulting.com\/en\/integrating-customer-ecosystems-tips-for-financial-institutions\/","title":{"rendered":"Integrating customer ecosystems: tips for financial institutions"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"\u0411\u0438\u0437\u043d\u0435\u0441-\u0444\u043e\u0440\u0443\u043c \u00ab\u0424\u0438\u043d\u0430\u043d\u0441\u043e\u0432\u044b\u0435 \u0438 \u0446\u0438\u0444\u0440\u043e\u0432\u044b\u0435 \u044d\u043a\u043e\u0441\u0438\u0441\u0442\u0435\u043c\u044b \u0434\u043b\u044f \u041c\u0421\u0411\u00bb\" width=\"618\" height=\"348\" src=\"https:\/\/www.youtube.com\/embed\/QfcS3SC-fok?start=5&amp;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">Victoria Omelchenko, CEO of the Ukrainian IT company Banza, recently presented her <\/span><i><span style=\"font-weight: 400;\">Client Ecosystems: The Art of Integration <\/span><\/i><span style=\"font-weight: 400;\">report at the <\/span><i><span style=\"font-weight: 400;\">Financial and Digital Ecosystems for SMEs: Update 2020<\/span><\/i><span style=\"font-weight: 400;\"> forum. According to the report, it is important that financial institutions become partners to small- and medium-sized enterprises (SMEs) and not just lenders, ultimately helping them grow and become better at their business. To do this, financial institutions need to keep in mind 6 key expectations SMEs have:&nbsp;<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>To the greatest extent possible, everything should be online.<\/b><span style=\"font-weight: 400;\"> Entrepreneurs do not have the time or desire to do things the \u201cold-fashioned\u201d way, unless absolutely necessary.&nbsp;&nbsp;<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\"><b>Everything should be smartphone accessible. <\/b><span style=\"font-weight: 400;\">If you can do it online, you should be able to do it from a smartphone in one application that is bug-free.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Paper is a \u201cno-no\u201d. <\/b><span style=\"font-weight: 400;\">Electronic document management is a must.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Communications should be via instant messenger systems.<\/b><span style=\"font-weight: 400;\"> Chatbots offer a great solution for this.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>They need business support.<\/b><span style=\"font-weight: 400;\"> You should go beyond offering products and offer them ways to make their business better, e.g. business development trainings.&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Everything needs to be light.<\/b><span style=\"font-weight: 400;\"> Interfaces, reporting, analytics, etc. all need to be light and easy to control.&nbsp;&nbsp;<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">To meet these expectations, financial institutions need to work to minimize manual work, automate processes, introduce electronic document management, provide user-friendly interfaces, process reports quickly and link all products and services into one system.&nbsp;&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is more important now than ever before that financial institutions proactively work to meet the real-world needs of businesses, especially SMEs. The creation of ecosystems for them will greatly help in the economic recovery from the COVID-19 pandemic and launch the world into a bright new future.<\/span><\/p>\n<div class=\"rpbt_shortcode\">\n\n<div id='rpbt-related-gallery-1' class='gallery related-gallery related-galleryid-15323 gallery-columns-3 gallery-size-thumbnail'><figure class='gallery-item' role='group' aria-label='BUM SME Banking Club Conference 2018'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/bum-sme-banking-club-conference-2018\/'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/07\/line-of-co-workers-in-a-meeting_1098-567-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"rpbt-related-gallery-1-10274\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-10274'>\n\t\t\t\tBUM SME Banking Club Conference 2018\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='Central bank digital currency projects aim to complement cash, not replace it'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/central-bank-digital-currency-projects-aim-to-complement-cash-not-replace-it\/'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2020\/10\/bcd667f6-a195-4d75-8ab4-f43e5cf2b4391-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"rpbt-related-gallery-1-15453\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-15453'>\n\t\t\t\tCentral bank digital currency projects aim to complement cash, not replace it\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='BFC FinTech Monitor 12th \u2013 19th'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/bfc-fintech-monitor-12th-19th\/'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2020\/06\/25dcc57f-0ad8-4cfd-bbb0-9ed562c92c4c1-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"rpbt-related-gallery-1-15066\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-15066'>\n\t\t\t\tBFC FinTech Monitor 12th \u2013 19th\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Victoria Omelchenko, CEO of the Ukrainian IT company Banza, recently presented her Client Ecosystems: The Art of Integration report at the Financial and Digital Ecosystems for SMEs: Update 2020 forum. According to the report, it is important that financial institutions become partners to small- and medium-sized enterprises (SMEs) and not just lenders, ultimately helping them &hellip;<\/p>\n","protected":false},"author":12,"featured_media":15324,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,201],"tags":[567],"class_list":["post-15323","post","type-post","status-publish","format-standard","has-post-thumbnail","","category-fintech","category-ukraine","tag-exclusive","bulletin_edition-09_september","bulletin_edition-fintech-2020"],"_links":{"self":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/15323","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/comments?post=15323"}],"version-history":[{"count":1,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/15323\/revisions"}],"predecessor-version":[{"id":15326,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/15323\/revisions\/15326"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media\/15324"}],"wp:attachment":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media?parent=15323"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/categories?post=15323"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/tags?post=15323"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}