{"id":17172,"date":"2023-07-03T06:33:36","date_gmt":"2023-07-03T06:33:36","guid":{"rendered":"https:\/\/bulletins.bfconsulting.com\/?p=17172"},"modified":"2023-07-03T06:33:36","modified_gmt":"2023-07-03T06:33:36","slug":"banks-becoming-museums-of-technology","status":"publish","type":"post","link":"https:\/\/bulletins.bfconsulting.com\/en\/banks-becoming-museums-of-technology\/","title":{"rendered":"Banks Becoming \u201cMuseums of Technology\u201d"},"content":{"rendered":"<p>Antony Jenkins, former CEO of Barclays, has described banks as &#8220;museums of technology&#8221; due to their failure to embrace digital transformation. This comment comes after the release of a study that found that banks globally are losing customers to more agile, tech-first competitors, with poor customer experience cited as a major factor among customers fleeing banks. Jenkins further highlights that banks&#8217; slow pace of digital transformation has resulted in missed opportunities to acquire new customers and is calling for true transformation that is focused on improving customer experiences.<\/p>\n<div class=\"rpbt_shortcode\">\n\n<div id='rpbt-related-gallery-1' class='gallery related-gallery related-galleryid-17172 gallery-columns-3 gallery-size-thumbnail'><figure class='gallery-item' role='group' aria-label='2021 Predictions'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/2021-predictions\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2021\/01\/e5820fe7-29a6-4280-a0b3-b525d170a0151-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-15686\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-15686'>\n\t\t\t\t2021 Predictions\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='IFC Survey on the Role of Fintechs in the Financial Inclusion for Women'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/ifc-survey-on-the-role-of-fintechs-in-the-financial-inclusion-for-women\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2024\/04\/00a96c00-5c8e-2d8d-781e-eec9bc54601a1-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-17587\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-17587'>\n\t\t\t\tIFC Survey on the Role of Fintechs in the Financial Inclusion for Women\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='What banking will look like after the pandemic'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/what-banking-will-look-like-after-the-pandemic\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2020\/06\/2847549-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-15078\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-15078'>\n\t\t\t\tWhat banking will look like after the pandemic\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Antony Jenkins, former CEO of Barclays, has described banks as &#8220;museums of technology&#8221; due to their failure to embrace digital transformation. This comment comes after the release of a study that found that banks globally are losing customers to more agile, tech-first competitors, with poor customer experience cited as a major factor among customers fleeing &hellip;<\/p>\n","protected":false},"author":12,"featured_media":17173,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,16],"tags":[],"_links":{"self":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/17172"}],"collection":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/comments?post=17172"}],"version-history":[{"count":1,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/17172\/revisions"}],"predecessor-version":[{"id":17175,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/17172\/revisions\/17175"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media\/17173"}],"wp:attachment":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media?parent=17172"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/categories?post=17172"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/tags?post=17172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}