{"id":17583,"date":"2024-04-15T10:49:58","date_gmt":"2024-04-15T10:49:58","guid":{"rendered":"https:\/\/bulletins.bfconsulting.com\/?p=17583"},"modified":"2024-04-15T10:49:58","modified_gmt":"2024-04-15T10:49:58","slug":"banks-lag-in-adopting-generative-ai","status":"publish","type":"post","link":"https:\/\/bulletins.bfconsulting.com\/en\/banks-lag-in-adopting-generative-ai\/","title":{"rendered":"Banks Lag in Adopting Generative AI"},"content":{"rendered":"

A recent Capgemini report reveals that less than 10% of retail banks globally have a viable roadmap for implementing generative artificial intelligence (AI) at scale. In particular, the study shows a lack of readiness for AI-driven transformation across 250 banks, with significant funding issues and regional disparities in AI adoption. North America and Europe have lower readiness rates (27% and 31%, respectively), with the Asia-Pacific region also lagging (at 48%). While banks are advised to enhance digital investments by up to 10%, they struggle with scaling new technologies, and only 6% of banks have set KPIs to measure AI impacts. Moreover, 39% of executives are dissatisfied with AI-based outcomes. The report stresses the importance of generative AI for operations and customer service enhancements, suggesting a potential 66% optimization in operational time through AI. Advanced conversational AI could also improve customer interactions, indicating an urgent need for banks to adopt intelligent solutions to remain competitive.<\/p>\n

\n\n