{"id":6873,"date":"2017-07-21T08:38:27","date_gmt":"2017-07-21T08:38:27","guid":{"rendered":"http:\/\/bulletins.bfconsulting.com\/?p=6873"},"modified":"2018-08-14T10:06:57","modified_gmt":"2018-08-14T10:06:57","slug":"swedish-bank-nordea-to-introduce-artificial-intelligence","status":"publish","type":"post","link":"https:\/\/bulletins.bfconsulting.com\/en\/swedish-bank-nordea-to-introduce-artificial-intelligence\/","title":{"rendered":"Swedish bank Nordea to introduce artificial intelligence"},"content":{"rendered":"<p>Swedish commercial bank Nordea is introducing artificial intelligence, which will analyze, and classify customer text messages and afterwards, distribute them to appropriate departments. The technology can analyze hundreds of messages per second, which will help improve the bank\u2019s customer service by allowing for more prompt responses to all customer requests.<\/p>\n<p>The new technology was developed and tested by the Estonian start-up Feelingstream, with which the bank began cooperating in 2016 following the company\u2019s participation at FinTech Accelerator.<\/p>\n<div class=\"rpbt_shortcode\">\n\n<div id='rpbt-related-gallery-1' class='gallery related-gallery related-galleryid-6873 gallery-columns-3 gallery-size-thumbnail'><figure class='gallery-item' role='group' aria-label='How Sberbank created a personal recommendation &#8220;Tips&#8221; service'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/how-sberbank-created-a-personal-recommendation-tips-service\/'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2017\/12\/How-Sberbank-created-a-personal-recommendation-Tips-service-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"rpbt-related-gallery-1-7577\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-7577'>\n\t\t\t\tHow Sberbank created a personal recommendation &#8220;Tips&#8221; service\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='Sberbank\u2019s new platform pushes bank into becoming technology company'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/sberbanks-new-platform-pushes-bank-into-becoming-technology-company\/'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/02\/man-with-a-tablet-and-clouds-background-icons_1134-553-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"rpbt-related-gallery-1-8573\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-8573'>\n\t\t\t\tSberbank\u2019s new platform pushes bank into becoming technology company\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='IFCA to cooperate with Amazon Web Services in development of financial technologies'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/ifca-to-cooperate-with-amazon-web-services-in-development-of-financial-technologies\/'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/02\/set-of-isometric-people-in-business-suits-in-the-office_1441-239-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"rpbt-related-gallery-1-8590\" srcset=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/02\/set-of-isometric-people-in-business-suits-in-the-office_1441-239-150x150.jpg 150w, https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/02\/set-of-isometric-people-in-business-suits-in-the-office_1441-239-300x300.jpg 300w, https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/02\/set-of-isometric-people-in-business-suits-in-the-office_1441-239.jpg 626w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-8590'>\n\t\t\t\tIFCA to cooperate with Amazon Web Services in development of financial technologies\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Swedish commercial bank Nordea is introducing artificial intelligence, which will analyze, and classify customer text messages and afterwards, distribute them to appropriate departments. The technology can analyze hundreds of messages per second, which will help improve the bank\u2019s customer service by allowing for more prompt responses to all customer requests. The new technology was developed &hellip;<\/p>\n","protected":false},"author":7,"featured_media":6874,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,110],"tags":[80,35,335],"class_list":["post-6873","post","type-post","status-publish","format-standard","has-post-thumbnail","","category-fintech","category-sweden","tag-artificial-intelligence","tag-digital-banking","tag-startups","bulletin_edition-fintech-august-2017","b_post_type-the-fintech-world"],"_links":{"self":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/6873","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/comments?post=6873"}],"version-history":[{"count":1,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/6873\/revisions"}],"predecessor-version":[{"id":6875,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/6873\/revisions\/6875"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media\/6874"}],"wp:attachment":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media?parent=6873"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/categories?post=6873"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/tags?post=6873"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}