{"id":6873,"date":"2017-07-21T08:38:27","date_gmt":"2017-07-21T08:38:27","guid":{"rendered":"http:\/\/bulletins.bfconsulting.com\/?p=6873"},"modified":"2018-08-14T10:06:57","modified_gmt":"2018-08-14T10:06:57","slug":"swedish-bank-nordea-to-introduce-artificial-intelligence","status":"publish","type":"post","link":"https:\/\/bulletins.bfconsulting.com\/en\/swedish-bank-nordea-to-introduce-artificial-intelligence\/","title":{"rendered":"Swedish bank Nordea to introduce artificial intelligence"},"content":{"rendered":"<p>Swedish commercial bank Nordea is introducing artificial intelligence, which will analyze, and classify customer text messages and afterwards, distribute them to appropriate departments. The technology can analyze hundreds of messages per second, which will help improve the bank\u2019s customer service by allowing for more prompt responses to all customer requests.<\/p>\n<p>The new technology was developed and tested by the Estonian start-up Feelingstream, with which the bank began cooperating in 2016 following the company\u2019s participation at FinTech Accelerator.<\/p>\n<div class=\"rpbt_shortcode\">\n\n<div id='rpbt-related-gallery-1' class='gallery related-gallery related-galleryid-6873 gallery-columns-3 gallery-size-thumbnail'><figure class='gallery-item' role='group' aria-label='BFC FinTech Monitor (May 2023)'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/bfc-fintech-monitor-may-2023\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2023\/05\/sponsor-concept-illustration_114360-63441-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-17128\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-17128'>\n\t\t\t\tBFC FinTech Monitor (May 2023)\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='BFC FinTech Monitor 9th \u2013 19th October'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/bfc-fintech-monitor-9th-19th-october\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2020\/10\/4af1a697-7fd6-4a93-b2b3-8254fb513eaa1-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-15427\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-15427'>\n\t\t\t\tBFC FinTech Monitor 9th \u2013 19th October\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='IoT, AI and robotics to drive digital disruption, fuel growth'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/iot-ai-and-robotics-to-drive-digital-disruption-fuel-growth\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/12\/iot-ai-and-robotics-to-drive-digital-disruption-fuel-growth-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-11980\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-11980'>\n\t\t\t\tIoT, AI and robotics to drive digital disruption, fuel growth\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Swedish commercial bank Nordea is introducing artificial intelligence, which will analyze, and classify customer text messages and afterwards, distribute them to appropriate departments. The technology can analyze hundreds of messages per second, which will help improve the bank\u2019s customer service by allowing for more prompt responses to all customer requests. The new technology was developed &hellip;<\/p>\n","protected":false},"author":7,"featured_media":6874,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,110],"tags":[80,35,335],"_links":{"self":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/6873"}],"collection":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/comments?post=6873"}],"version-history":[{"count":1,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/6873\/revisions"}],"predecessor-version":[{"id":6875,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/6873\/revisions\/6875"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media\/6874"}],"wp:attachment":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media?parent=6873"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/categories?post=6873"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/tags?post=6873"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}