{"id":7585,"date":"2017-03-22T14:28:58","date_gmt":"2017-03-22T14:28:58","guid":{"rendered":"http:\/\/bulletins.bfconsulting.com\/?p=7585"},"modified":"2018-03-08T15:24:27","modified_gmt":"2018-03-08T15:24:27","slug":"automatic-100-digital-recording-protects-financial-institutions-as-well-as-consumers","status":"publish","type":"post","link":"https:\/\/bulletins.bfconsulting.com\/en\/automatic-100-digital-recording-protects-financial-institutions-as-well-as-consumers\/","title":{"rendered":"Automatic 100% digital recording protects financial institutions as well as consumers"},"content":{"rendered":"<p>Recording 100% of customer interactions means recording entire sessions so that they can be replayed exactly as the customer experienced it, including full details of date and time, devices used and IP addresses. All of these can affect the legality of any interaction with counterparties and can help in appropriately resolving any disputes.<\/p>\n<p>Beyond security reasons, 100% digital recording also helps customers monitor interactions, allowing them to easily follow activity while registered in a website. Furthermore, automated, tag-less recording also allows non-registered website visits to be incorporated into historical data for a full investigation of any issues or activity at a later date.<\/p>\n<div class=\"rpbt_shortcode\">\n\n<div id='rpbt-related-gallery-1' class='gallery related-gallery related-galleryid-7585 gallery-columns-3 gallery-size-thumbnail'><figure class='gallery-item' role='group' aria-label='TBC bank \u2014 first one to use chatbot for communication with clients'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/tbc-bank-first-one-to-use-chatbot-for-communication-with-clients\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2017\/12\/TBC-660x330-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-7556\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-7556'>\n\t\t\t\tTBC bank \u2014 first one to use chatbot for communication with clients\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='Video: is COVID-19 giving rise to the era of contactless payments?'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/video-is-covid-19-giving-rise-to-the-era-of-contactless-payments\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2020\/08\/5a8d849d-facc-4af3-b82c-eacb8777f9c21-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-15201\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-15201'>\n\t\t\t\tVideo: is COVID-19 giving rise to the era of contactless payments?\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='The uberization of lending in India'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/the-uberization-of-lending-in-india\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/08\/rupees-587271_960_720-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-10544\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-10544'>\n\t\t\t\tThe uberization of lending in India\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Recording 100% of customer interactions means recording entire sessions so that they can be replayed exactly as the customer experienced it, including full details of date and time, devices used and IP addresses. All of these can affect the legality of any interaction with counterparties and can help in appropriately resolving any disputes. Beyond security &hellip;<\/p>\n","protected":false},"author":7,"featured_media":7863,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,16],"tags":[77,49],"_links":{"self":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/7585"}],"collection":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/comments?post=7585"}],"version-history":[{"count":1,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/7585\/revisions"}],"predecessor-version":[{"id":7586,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/7585\/revisions\/7586"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media\/7863"}],"wp:attachment":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media?parent=7585"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/categories?post=7585"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/tags?post=7585"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}