{"id":8032,"date":"2018-01-11T09:02:29","date_gmt":"2018-01-11T09:02:29","guid":{"rendered":"http:\/\/bulletins.bfconsulting.com\/?p=8032"},"modified":"2018-01-16T12:52:24","modified_gmt":"2018-01-16T12:52:24","slug":"bank-of-scotland-pilots-virtual-agent-via-iphone-app","status":"publish","type":"post","link":"https:\/\/bulletins.bfconsulting.com\/en\/bank-of-scotland-pilots-virtual-agent-via-iphone-app\/","title":{"rendered":"Bank of Scotland pilots virtual agent via iPhone app"},"content":{"rendered":"<p>Bank of Scotland, a subsidiary of Lloyds Banking Group, has launched a pilot artificial intelligence project \u2013 a virtual agent for 50,000 customers that use the Bank\u2019s iPhone app. The app allows customers to have a messaging conversation, in real-time, with a virtual assistant that has been trained to answer common questions related to unknown account transactions, how to make payments and what to do about lost or stolen cards. The bank will make it clear that customers are conversing with a machine and that they can speak to a human representative at any time.<\/p>\n<p>The virtual agent has been set up to initially handle a maximum of 2,000 customer conversations, which will be monitored to determine any additional features that can be added before it is rolled out on a wider scale.<\/p>\n<div class=\"rpbt_shortcode\">\n\n<div id='rpbt-related-gallery-1' class='gallery related-gallery related-galleryid-8032 gallery-columns-3 gallery-size-thumbnail'><figure class='gallery-item' role='group' aria-label='India standing at the crossroads of open banking'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/india-standing-at-the-crossroads-of-open-banking\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2019\/06\/india-standing-at-the-crossroads-of-open-banking-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-12990\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-12990'>\n\t\t\t\tIndia standing at the crossroads of open banking\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='10 data science considerations for financial institutions'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/10-data-science-considerations-for-financial-institutions\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2019\/11\/10-data-science-considerations-for-financial-institutions-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-14070\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-14070'>\n\t\t\t\t10 data science considerations for financial institutions\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='Isracard selects Temenos as its digital open banking platform'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/isracard-selects-temenos-as-its-digital-open-banking-platform\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2019\/06\/isracard-selects-temenos-as-its-digital-open-banking-platform-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-12974\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-12974'>\n\t\t\t\tIsracard selects Temenos as its digital open banking platform\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Bank of Scotland, a subsidiary of Lloyds Banking Group, has launched a pilot artificial intelligence project \u2013 a virtual agent for 50,000 customers that use the Bank\u2019s iPhone app. The app allows customers to have a messaging conversation, in real-time, with a virtual assistant that has been trained to answer common questions related to unknown &hellip;<\/p>\n","protected":false},"author":5,"featured_media":8033,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,292],"tags":[80,194,77],"_links":{"self":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/8032"}],"collection":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/comments?post=8032"}],"version-history":[{"count":3,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/8032\/revisions"}],"predecessor-version":[{"id":8194,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/8032\/revisions\/8194"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media\/8033"}],"wp:attachment":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media?parent=8032"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/categories?post=8032"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/tags?post=8032"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}