{"id":8047,"date":"2018-01-11T09:15:54","date_gmt":"2018-01-11T09:15:54","guid":{"rendered":"http:\/\/bulletins.bfconsulting.com\/?p=8047"},"modified":"2018-01-16T12:53:22","modified_gmt":"2018-01-16T12:53:22","slug":"4-considerations-when-starting-to-develop-artificial-intelligence","status":"publish","type":"post","link":"https:\/\/bulletins.bfconsulting.com\/en\/4-considerations-when-starting-to-develop-artificial-intelligence\/","title":{"rendered":"4 considerations when starting to develop artificial intelligence"},"content":{"rendered":"<p>As digital banking becomes dominant and customers have little-to-no interaction with bank representatives, artificial intelligence will become more and more important in helping ensure that customers still receive the level of service they expect. Here are four considerations for financial institutions to keep in mind when developing and piloting artificial intelligence services:<\/p>\n<ul>\n<li><strong>Set user expectations up front<\/strong> \u2014 make sure customers know what they can and cannot do with the services; otherwise, they are likely to become frustrated.<\/li>\n<li><strong>Incorporate visual aids<\/strong> \u2014 visual aids allow customers to better understand what the artificial intelligence is doing, cutting down on confusion.<\/li>\n<li><strong>Make sure bots have personalities<\/strong> \u2014 bots needs to have something that resembles a human personality in order to be effective; customers want to interact with them as they would with another human.<\/li>\n<li><strong>Integrate with leading tech platforms<\/strong> \u2014 platforms such as Facebook Messenger are already familiar to many customers, and using them will allow for any issues to be worked before services are fully integrating into digital channels.<\/li>\n<\/ul>\n<div class=\"rpbt_shortcode\">\n\n<div id='rpbt-related-gallery-1' class='gallery related-gallery related-galleryid-8047 gallery-columns-3 gallery-size-thumbnail'><figure class='gallery-item' role='group' aria-label='Navigating the open waters of data'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/navigating-the-open-waters-of-data\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2019\/11\/navigating-the-open-waters-of-data-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-13994\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-13994'>\n\t\t\t\tNavigating the open waters of data\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='Top 7 digital transformation trends shaping 2020'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/top-7-digital-transformation-trends-shaping-2020\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2019\/12\/Top-7-digital-transformation-trends-shaping-2020_Stranica_70-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-14128\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-14128'>\n\t\t\t\tTop 7 digital transformation trends shaping 2020\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='Improving the financial customer experience'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/en\/improving-the-financial-customer-experience\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/06\/vector-3d-isometric-illustration-concept-of-e-commerce-online-store_1441-244-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-10244\" loading=\"lazy\" srcset=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/06\/vector-3d-isometric-illustration-concept-of-e-commerce-online-store_1441-244-150x150.jpg 150w, https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/06\/vector-3d-isometric-illustration-concept-of-e-commerce-online-store_1441-244-300x300.jpg 300w, https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/06\/vector-3d-isometric-illustration-concept-of-e-commerce-online-store_1441-244.jpg 626w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-10244'>\n\t\t\t\tImproving the financial customer experience\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>As digital banking becomes dominant and customers have little-to-no interaction with bank representatives, artificial intelligence will become more and more important in helping ensure that customers still receive the level of service they expect. Here are four considerations for financial institutions to keep in mind when developing and piloting artificial intelligence services: Set user expectations &hellip;<\/p>\n","protected":false},"author":5,"featured_media":8048,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[80,194,35],"_links":{"self":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/8047"}],"collection":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/comments?post=8047"}],"version-history":[{"count":3,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/8047\/revisions"}],"predecessor-version":[{"id":8202,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/posts\/8047\/revisions\/8202"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media\/8048"}],"wp:attachment":[{"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/media?parent=8047"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/categories?post=8047"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/en\/wp-json\/wp\/v2\/tags?post=8047"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}