{"id":10185,"date":"2018-07-02T04:27:07","date_gmt":"2018-07-02T04:27:07","guid":{"rendered":"http:\/\/bulletins.bfconsulting.com\/?p=10185"},"modified":"2018-07-02T04:27:07","modified_gmt":"2018-07-02T04:27:07","slug":"contact-centre-new-approaches-alfa-bank","status":"publish","type":"post","link":"https:\/\/bulletins.bfconsulting.com\/ru\/contact-centre-new-approaches-alfa-bank\/","title":{"rendered":"\u0412\u0438\u0434\u0435\u043e: \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u0435 \u0438\u043d\u043d\u043e\u0432\u0430\u0446\u0438\u0439 \u0432 \u043a\u043e\u043d\u0442\u0430\u043a\u0442-\u0446\u0435\u043d\u0442\u0440\u0435 \u0431\u0430\u043d\u043a\u0430"},"content":{"rendered":"<p>\u041d\u0430\u0447\u0430\u043b\u044c\u043d\u0438\u043a \u043e\u0442\u0434\u0435\u043b\u0430 \u043f\u0440\u043e\u0434\u0430\u0436 \u0431\u0430\u043d\u043a\u043e\u0432\u0441\u043a\u0438\u0445 \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u043e\u0432 \u0410\u043b\u044c\u0444\u0430-\u0411\u0430\u043d\u043a\u0430 (\u0423\u043a\u0440\u0430\u0438\u043d\u0430) \u0418\u043d\u043d\u0430 \u041c\u0435\u0449\u0438\u0448\u0435\u043d\u0430 \u0434\u0435\u043b\u0438\u0442\u0441\u044f \u043e\u043f\u044b\u0442\u043e\u043c \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u044f \u0438\u043d\u043d\u043e\u0432\u0430\u0446\u0438\u0439 \u0432 \u043a\u043e\u043d\u0442\u0430\u043a\u0442-\u0446\u0435\u043d\u0442\u0440\u0435.<\/p>\n<p>\u0412\u044b\u0441\u0442\u0443\u043f\u043b\u0435\u043d\u0438\u0435 \u0432 \u0440\u0430\u043c\u043a\u0430\u0445 \u043f\u0440\u0430\u043a\u0442\u0438\u0447\u0435\u0441\u043a\u043e\u0439 \u043a\u043e\u043d\u0444\u0435\u0440\u0435\u043d\u0446\u0438\u0438 \u00ab\u041a\u043e\u043d\u0442\u0430\u043a\u0442-\u0446\u0435\u043d\u0442\u0440\u044b: \u043b\u0443\u0447\u0448\u0438\u0435 \u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0438\u00bb, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u043f\u0440\u043e\u0448\u043b\u0430 \u0432 \u041a\u0438\u0435\u0432\u0435 16 \u043c\u0430\u0440\u0442\u0430 2016 \u0433\u043e\u0434\u0430.<\/p>\n<p><iframe loading=\"lazy\" title=\"&quot;\u0412\u0437\u043b\u0435\u0442\u044b \u0438 \u043f\u0430\u0434\u0435\u043d\u0438\u044f&quot; \u043f\u0440\u0438 \u0432\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u0438 \u043d\u043e\u0432\u044b\u0445 \u0442\u0435\u043d\u0434\u0435\u043d\u0446\u0438\u0439 \u0432 \u043a\u043e\u043d\u0442\u0430\u043a\u0442-\u0446\u0435\u043d\u0442\u0440\u0435 - \u043e\u043f\u044b\u0442 \u0410\u043b\u044c\u0444\u0430-\u0411\u0430\u043d\u043a\u0430\" width=\"618\" height=\"348\" src=\"https:\/\/www.youtube.com\/embed\/5cnACycR5_Q?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<div class=\"rpbt_shortcode\">\n\n<div id='rpbt-related-gallery-1' class='gallery related-gallery related-galleryid-10185 gallery-columns-3 gallery-size-thumbnail'><figure class='gallery-item' role='group' aria-label='\u0412 \u041a\u0430\u0437\u0430\u0445\u0441\u0442\u0430\u043d\u0435 \u043f\u043e\u044f\u0432\u0438\u0442\u0441\u044f \u0443\u043d\u0438\u0432\u0435\u0440\u0441\u0430\u043b\u044c\u043d\u044b\u0439 \u0438\u043d\u0442\u0435\u0440\u043d\u0435\u0442-\u0431\u0430\u043d\u043a\u0438\u043d\u0433'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/ru\/v-kazahstane-poyavitsya-universalniy-internet-banking\/'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2019\/05\/open-api-program-to-push-kazakhstan-toward-universal-internet-banking-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"rpbt-related-gallery-1-12860\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-12860'>\n\t\t\t\t\u0412 \u041a\u0430\u0437\u0430\u0445\u0441\u0442\u0430\u043d\u0435 \u043f\u043e\u044f\u0432\u0438\u0442\u0441\u044f \u0443\u043d\u0438\u0432\u0435\u0440\u0441\u0430\u043b\u044c\u043d\u044b\u0439 \u0438\u043d\u0442\u0435\u0440\u043d\u0435\u0442-\u0431\u0430\u043d\u043a\u0438\u043d\u0433\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='\u041a\u0430\u043a \u0432\u0441\u0442\u0440\u043e\u0438\u0442\u044c\u0441\u044f \u0432 \u044d\u043a\u043e\u0441\u0438\u0441\u0442\u0435\u043c\u0443 \u043a\u043b\u0438\u0435\u043d\u0442\u0430: \u0441\u043e\u0432\u0435\u0442\u044b \u0434\u043b\u044f \u0431\u0430\u043d\u043a\u043e\u0432'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/ru\/kak-vstroitsja-v-jekosistemu-klienta-sovety-dlja-bankov\/'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2020\/09\/Viktorija-Omelchenko-CEO-Banza-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"rpbt-related-gallery-1-15342\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-15342'>\n\t\t\t\t\u041a\u0430\u043a \u0432\u0441\u0442\u0440\u043e\u0438\u0442\u044c\u0441\u044f \u0432 \u044d\u043a\u043e\u0441\u0438\u0441\u0442\u0435\u043c\u0443 \u043a\u043b\u0438\u0435\u043d\u0442\u0430: \u0441\u043e\u0432\u0435\u0442\u044b \u0434\u043b\u044f \u0431\u0430\u043d\u043a\u043e\u0432\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='\u0412\u0438\u0434\u0435\u043e: \u043d\u043e\u0432\u0430\u044f \u0432\u043e\u043b\u043d\u0430 \u043a\u0440\u0438\u043f\u0442\u043e\u0432\u0430\u043b\u044e\u0442'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/ru\/video-novaya-volna-kriptovalyut\/'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2019\/08\/Budushhee-za-messendzherami-i-socsetjami-Telegram-i-Facebook-zapuskajut-svoju-valjutu-ATON--150x150.jpeg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" aria-describedby=\"rpbt-related-gallery-1-13418\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-13418'>\n\t\t\t\t\u0412\u0438\u0434\u0435\u043e: \u043d\u043e\u0432\u0430\u044f \u0432\u043e\u043b\u043d\u0430 \u043a\u0440\u0438\u043f\u0442\u043e\u0432\u0430\u043b\u044e\u0442\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\u041d\u0430\u0447\u0430\u043b\u044c\u043d\u0438\u043a \u043e\u0442\u0434\u0435\u043b\u0430 \u043f\u0440\u043e\u0434\u0430\u0436 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\u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0438\u00bb, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u043f\u0440\u043e\u0448\u043b\u0430 \u0432 \u041a\u0438\u0435\u0432\u0435 16 \u043c\u0430\u0440\u0442\u0430 2016 \u0433\u043e\u0434\u0430. &nbsp; \u0412 \u041a\u0430\u0437\u0430\u0445\u0441\u0442\u0430\u043d\u0435 \u043f\u043e\u044f\u0432\u0438\u0442\u0441\u044f \u0443\u043d\u0438\u0432\u0435\u0440\u0441\u0430\u043b\u044c\u043d\u044b\u0439 \u0438\u043d\u0442\u0435\u0440\u043d\u0435\u0442-\u0431\u0430\u043d\u043a\u0438\u043d\u0433 \u041a\u0430\u043a \u0432\u0441\u0442\u0440\u043e\u0438\u0442\u044c\u0441\u044f \u0432 \u044d\u043a\u043e\u0441\u0438\u0441\u0442\u0435\u043c\u0443 \u043a\u043b\u0438\u0435\u043d\u0442\u0430: \u0441\u043e\u0432\u0435\u0442\u044b \u0434\u043b\u044f \u0431\u0430\u043d\u043a\u043e\u0432 \u0412\u0438\u0434\u0435\u043e: \u043d\u043e\u0432\u0430\u044f \u0432\u043e\u043b\u043d\u0430 \u043a\u0440\u0438\u043f\u0442\u043e\u0432\u0430\u043b\u044e\u0442<\/p>\n","protected":false},"author":5,"featured_media":10186,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[143,368],"tags":[154,158,146],"class_list":["post-10185","post","type-post","status-publish","format-standard","has-post-thumbnail","","category-fintech-ru","category-video-infographics-ru","tag-operationalefficiency-ru","tag-polzavatelskiy-opyt","tag-digital-banking-ru","bulletin_edition-digital-customer-service-ru","b_post_type-nutshell-ru"],"_links":{"self":[{"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/posts\/10185","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/comments?post=10185"}],"version-history":[{"count":3,"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/posts\/10185\/revisions"}],"predecessor-version":[{"id":10285,"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/posts\/10185\/revisions\/10285"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/media\/10186"}],"wp:attachment":[{"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/media?parent=10185"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/categories?post=10185"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/tags?post=10185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}