{"id":10302,"date":"2018-07-20T19:36:56","date_gmt":"2018-07-20T19:36:56","guid":{"rendered":"http:\/\/bulletins.bfconsulting.com\/?p=10302"},"modified":"2018-07-20T19:36:56","modified_gmt":"2018-07-20T19:36:56","slug":"how-to-improve-customer-experience-at-finance-sector-advice-of-expert","status":"publish","type":"post","link":"https:\/\/bulletins.bfconsulting.com\/ru\/how-to-improve-customer-experience-at-finance-sector-advice-of-expert\/","title":{"rendered":"\u041a\u0430\u043a \u0443\u043b\u0443\u0447\u0448\u0438\u0442\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u0438\u0439 \u043e\u043f\u044b\u0442 \u0432 \u0444\u0438\u043d\u0430\u043d\u0441\u043e\u0432\u043e\u043c \u0441\u0435\u043a\u0442\u043e\u0440\u0435: \u0441\u043e\u0432\u0435\u0442\u044b \u044d\u043a\u0441\u043f\u0435\u0440\u0442\u0430"},"content":{"rendered":"<p>\u041a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u0438\u0439 \u043e\u043f\u044b\u0442 (customer experience, CX) \u0432\u043a\u043b\u044e\u0447\u0430\u0435\u0442 \u0432 \u0441\u0435\u0431\u044f \u0432\u0441\u0435 \u0432\u043f\u0435\u0447\u0430\u0442\u043b\u0435\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u043e\u0442 \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044f \u0441 \u0444\u0438\u043d\u0430\u043d\u0441\u043e\u0432\u044b\u043c \u0438\u043d\u0441\u0442\u0438\u0442\u0443\u0442\u043e\u043c. \u0427\u0435\u043c \u0431\u043e\u043b\u044c\u0448\u0435 \u0432\u043d\u0438\u043c\u0430\u043d\u0438\u044f \u0435\u043c\u0443 \u0443\u0434\u0435\u043b\u044f\u044e\u0442 \u0431\u0430\u043d\u043a\u0438, \u0442\u0435\u043c \u0432\u044b\u0448\u0435 \u0443\u0440\u043e\u0432\u0435\u043d\u044c \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u0438 \u0438 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u0438\u044f \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438. \u0412 \u0441\u043e\u0432\u0440\u0435\u043c\u0435\u043d\u043d\u043e\u043c \u043c\u0438\u0440\u0435 \u044d\u0442\u043e \u043e\u0441\u043e\u0431\u0435\u043d\u043d\u043e \u0432\u0430\u0436\u043d\u043e, \u043a\u043e\u0433\u0434\u0430 \u0443 \u043f\u043e\u0442\u0440\u0435\u0431\u0438\u0442\u0435\u043b\u0435\u0439 \u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0442\u0435\u043b\u044c\u043d\u043e \u0448\u0438\u0440\u043e\u043a\u0438\u0439 \u0432\u044b\u0431\u043e\u0440. \u041f\u043e \u043c\u043d\u0435\u043d\u0438\u044e \u043a\u043e\u043d\u0442\u0435\u043d\u0442-\u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u0430 \u0438 \u0430\u0441\u0441\u0438\u0441\u0442\u0435\u043d\u0442\u0430 \u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u0430 \u043f\u043e \u043c\u0430\u0440\u043a\u0435\u0442\u0438\u043d\u0433\u0443 Ameyo \u041d\u0430\u0439\u0442\u0435\u0448\u0430 \u0413\u0430\u0443\u0442\u044d\u043c\u0430 (Nitish Gautam), \u043f\u0440\u0438 \u0441\u043e\u0432\u0435\u0440\u0448\u0435\u043d\u0441\u0442\u0432\u043e\u0432\u0430\u043d\u0438\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u043e\u0433\u043e \u043e\u043f\u044b\u0442\u0430 \u0444\u0438\u043d\u0438\u043d\u0441\u0442\u0438\u0442\u0443\u0442\u0430\u043c \u043d\u0443\u0436\u043d\u043e \u0443\u0434\u0435\u043b\u0438\u0442\u044c \u0432\u043d\u0438\u043c\u0430\u043d\u0438\u0435 \u0447\u0435\u0442\u044b\u0440\u0435\u043c \u043e\u0441\u043d\u043e\u0432\u043d\u044b\u043c \u0441\u0442\u0430\u0434\u0438\u044f\u043c \u0440\u0430\u0431\u043e\u0442\u044b:<\/p>\n<ul>\n<li><strong>\u041f\u043b\u0430\u043d\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u0435.<\/strong> \u0412\u0430\u0436\u043d\u043e \u0438\u043c\u0435\u0442\u044c \u0447\u0435\u0442\u043a\u0438\u0435 \u0446\u0435\u043b\u0438 \u043f\u0440\u0438 \u0440\u0430\u0431\u043e\u0442\u0435 \u0441 \u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u044b\u043c \u0441\u0435\u0433\u043c\u0435\u043d\u0442\u043e\u043c \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432.<\/li>\n<li><strong>\u0420\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043a\u0430 \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u0438<\/strong>. \u0411\u0435\u0437 \u043d\u0435\u0435 \u043d\u0435\u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e \u0434\u043e\u0441\u0442\u0438\u0436\u0435\u043d\u0438\u0435 \u0446\u0435\u043b\u0435\u0439.<\/li>\n<li><strong>\u0412\u043d\u0435\u0434\u0440\u0435\u043d\u0438\u0435 <\/strong>\u0440\u0430\u0437\u0440\u0430\u0431\u043e\u0442\u043e\u043a \u0432 \u043a\u0430\u0436\u0434\u043e\u043c \u043e\u0442\u0434\u0435\u043b\u044c\u043d\u043e\u043c \u0441\u0435\u0433\u043c\u0435\u043d\u0442\u0435.<\/li>\n<li><strong>\u041e\u0446\u0435\u043d\u043a\u0430 \u0438 \u043a\u043e\u0440\u0440\u0435\u043a\u0442\u0438\u0440\u043e\u0432\u043a\u0430<\/strong>. \u0414\u043b\u044f \u043f\u043e\u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0445 \u0440\u0435\u0448\u0435\u043d\u0438\u0439&nbsp; \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e \u043e\u043f\u0438\u0440\u0430\u0442\u044c\u0441\u044f \u043d\u0430 \u043f\u043e\u043b\u0443\u0447\u0435\u043d\u043d\u044b\u0435 \u0434\u0430\u043d\u043d\u044b\u0435 \u0438 \u0432\u043d\u043e\u0441\u0438\u0442\u044c \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u0432 \u0441\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u044e, \u0435\u0441\u043b\u0438 \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e.<\/li>\n<\/ul>\n<p>\u0412 \u0442\u043e \u0436\u0435 \u0432\u0440\u0435\u043c\u044f \u044d\u043a\u0441\u043f\u0435\u0440\u0442 \u043e\u0442\u043c\u0435\u0447\u0430\u0435\u0442, \u0447\u0442\u043e \u0443\u043d\u0438\u0432\u0435\u0440\u0441\u0430\u043b\u044c\u043d\u044b\u0445 \u0440\u0435\u0448\u0435\u043d\u0438\u0439 \u0432 \u044d\u0442\u043e\u043c \u0432\u043e\u043f\u0440\u043e\u0441\u0435 \u043d\u0435 \u0441\u0443\u0449\u0435\u0441\u0442\u0432\u0443\u0435\u0442. \u0413\u043b\u0430\u0432\u043d\u043e\u0435 \u2014 \u0437\u043d\u0430\u0442\u044c \u0441\u0432\u043e\u0435\u0433\u043e \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u0438 \u0440\u0430\u0431\u043e\u0442\u0430\u0442\u044c \u043d\u0430\u0434 \u0442\u0435\u043c, \u0447\u0442\u043e\u0431\u044b \u043e\u043d \u0431\u044b\u043b \u0434\u043e\u0432\u043e\u043b\u0435\u043d \u0438 \u043f\u0440\u043e\u0434\u043e\u043b\u0436\u0430\u043b \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c\u0441\u044f \u0432\u0430\u0448\u0438\u043c\u0438 \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438.<\/p>\n<div class=\"rpbt_shortcode\">\n\n<div id='rpbt-related-gallery-1' class='gallery related-gallery related-galleryid-10302 gallery-columns-3 gallery-size-thumbnail'><figure class='gallery-item' role='group' aria-label='Mail.Ru \u0437\u0430\u043f\u0443\u0441\u0442\u0438\u043b\u0430 \u0434\u0435\u043d\u0435\u0436\u043d\u044b\u0435 \u043f\u0435\u0440\u0435\u0432\u043e\u0434\u044b \u043d\u0430 \u043b\u044e\u0431\u043e\u0439 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u044b\u0439 \u0430\u0434\u0440\u0435\u0441'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/ru\/mail-ru-zapuskaet-uslugu-perevoda-deneg\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/05\/\u0412\u043b\u043e\u0436\u0435\u043d\u0438\u0435_\u043f\u0435\u0440\u0435\u0432\u043e\u0434\u0430-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-9676\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-9676'>\n\t\t\t\tMail.Ru \u0437\u0430\u043f\u0443\u0441\u0442\u0438\u043b\u0430 \u0434\u0435\u043d\u0435\u0436\u043d\u044b\u0435 \u043f\u0435\u0440\u0435\u0432\u043e\u0434\u044b \u043d\u0430 \u043b\u044e\u0431\u043e\u0439 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u044b\u0439 \u0430\u0434\u0440\u0435\u0441\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='\u041a\u0440\u0435\u0434\u0438\u0442\u043d\u044b\u0439 \u0441\u043a\u043e\u0440\u0438\u043d\u0433 \u0441 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u0435\u043c \u0431\u043e\u043b\u044c\u0448\u0438\u0445 \u0434\u0430\u043d\u043d\u044b\u0445'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/ru\/kreditnyj-skoring-s-ispolzovaniem-b\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2017\/11\/Credit-scoring-using-Big-Data-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-7811\" loading=\"lazy\" srcset=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2017\/11\/Credit-scoring-using-Big-Data-150x150.jpg 150w, https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2017\/11\/Credit-scoring-using-Big-Data-100x100.jpg 100w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-7811'>\n\t\t\t\t\u041a\u0440\u0435\u0434\u0438\u0442\u043d\u044b\u0439 \u0441\u043a\u043e\u0440\u0438\u043d\u0433 \u0441 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u043d\u0438\u0435\u043c \u0431\u043e\u043b\u044c\u0448\u0438\u0445 \u0434\u0430\u043d\u043d\u044b\u0445\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='\u0412 \u041a\u0430\u0437\u0430\u0445\u0441\u0442\u0430\u043d\u0435 \u0447\u0438\u043d\u043e\u0432\u043d\u0438\u043a\u0438 \u043f\u0440\u043e\u0432\u0435\u0440\u044f\u0442 \u0440\u0430\u0431\u043e\u0442\u0443 Google'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/ru\/v-kazahstane-chinovniki-proveryat-rabotu-google\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2019\/08\/kazakhstan-s-anti-monopoly-committee-investigating-google-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-13455\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-13455'>\n\t\t\t\t\u0412 \u041a\u0430\u0437\u0430\u0445\u0441\u0442\u0430\u043d\u0435 \u0447\u0438\u043d\u043e\u0432\u043d\u0438\u043a\u0438 \u043f\u0440\u043e\u0432\u0435\u0440\u044f\u0442 \u0440\u0430\u0431\u043e\u0442\u0443 Google\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\u041a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u0438\u0439 \u043e\u043f\u044b\u0442 (customer experience, CX) \u0432\u043a\u043b\u044e\u0447\u0430\u0435\u0442 \u0432 \u0441\u0435\u0431\u044f \u0432\u0441\u0435 \u0432\u043f\u0435\u0447\u0430\u0442\u043b\u0435\u043d\u0438\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u043e\u0442 \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044f \u0441 \u0444\u0438\u043d\u0430\u043d\u0441\u043e\u0432\u044b\u043c \u0438\u043d\u0441\u0442\u0438\u0442\u0443\u0442\u043e\u043c. \u0427\u0435\u043c \u0431\u043e\u043b\u044c\u0448\u0435 \u0432\u043d\u0438\u043c\u0430\u043d\u0438\u044f \u0435\u043c\u0443 \u0443\u0434\u0435\u043b\u044f\u044e\u0442 \u0431\u0430\u043d\u043a\u0438, \u0442\u0435\u043c \u0432\u044b\u0448\u0435 \u0443\u0440\u043e\u0432\u0435\u043d\u044c \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u0438 \u0438 \u0443\u0434\u043e\u0432\u043b\u0435\u0442\u0432\u043e\u0440\u0435\u043d\u0438\u044f \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438. \u0412 \u0441\u043e\u0432\u0440\u0435\u043c\u0435\u043d\u043d\u043e\u043c \u043c\u0438\u0440\u0435 \u044d\u0442\u043e \u043e\u0441\u043e\u0431\u0435\u043d\u043d\u043e \u0432\u0430\u0436\u043d\u043e, \u043a\u043e\u0433\u0434\u0430 \u0443 \u043f\u043e\u0442\u0440\u0435\u0431\u0438\u0442\u0435\u043b\u0435\u0439 \u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0442\u0435\u043b\u044c\u043d\u043e \u0448\u0438\u0440\u043e\u043a\u0438\u0439 \u0432\u044b\u0431\u043e\u0440. \u041f\u043e \u043c\u043d\u0435\u043d\u0438\u044e \u043a\u043e\u043d\u0442\u0435\u043d\u0442-\u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u0430 \u0438 \u0430\u0441\u0441\u0438\u0441\u0442\u0435\u043d\u0442\u0430 \u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u0430 \u043f\u043e \u043c\u0430\u0440\u043a\u0435\u0442\u0438\u043d\u0433\u0443 Ameyo \u041d\u0430\u0439\u0442\u0435\u0448\u0430 \u0413\u0430\u0443\u0442\u044d\u043c\u0430 (Nitish Gautam), \u043f\u0440\u0438 &hellip;<\/p>\n","protected":false},"author":5,"featured_media":10257,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[143],"tags":[158,146],"_links":{"self":[{"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/posts\/10302"}],"collection":[{"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/comments?post=10302"}],"version-history":[{"count":3,"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/posts\/10302\/revisions"}],"predecessor-version":[{"id":10431,"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/posts\/10302\/revisions\/10431"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/media\/10257"}],"wp:attachment":[{"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/media?parent=10302"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/categories?post=10302"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/tags?post=10302"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}