{"id":13560,"date":"2019-09-02T09:04:14","date_gmt":"2019-09-02T09:04:14","guid":{"rendered":"http:\/\/bulletins.bfconsulting.com\/?p=13560"},"modified":"2019-09-02T09:07:07","modified_gmt":"2019-09-02T09:07:07","slug":"4-uroka-dlya-bankov-ot-cifrovyh-kompaniy","status":"publish","type":"post","link":"https:\/\/bulletins.bfconsulting.com\/ru\/4-uroka-dlya-bankov-ot-cifrovyh-kompaniy\/","title":{"rendered":"4 \u0443\u0440\u043e\u043a\u0430 \u0434\u043b\u044f \u0431\u0430\u043d\u043a\u043e\u0432 \u043e\u0442 \u0446\u0438\u0444\u0440\u043e\u0432\u044b\u0445 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0439"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u0412 \u0438\u0437\u0434\u0430\u043d\u0438\u0438 Business Insider \u0432\u044b\u0448\u043b\u0430 \u0441\u0442\u0430\u0442\u044c\u044f \u00ab4 \u0443\u0440\u043e\u043a\u0430, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0438\u0442\u0435\u043b\u0438 \u0431\u0430\u043d\u043a\u043e\u0432 \u043c\u043e\u0433\u0443\u0442 \u0438\u0437\u0432\u043b\u0435\u0447\u044c \u0438\u0437 \u043e\u043f\u044b\u0442\u0430 Uber \u0438 Amazon, \u0447\u0442\u043e\u0431\u044b \u0431\u044b\u0442\u044c \u043e\u0434\u0435\u0440\u0436\u0438\u043c\u044b\u043c\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438\u00bb (Here are 4 lessons bank executives can learn from Uber and Amazon about how to be customer obsessed). \u0421\u0430\u043c\u043e\u0435 \u0433\u043b\u0430\u0432\u043d\u043e\u0435 \u2014 \u0432 \u043d\u0430\u0448\u0435\u043c \u043f\u0435\u0440\u0435\u0441\u043a\u0430\u0437\u0435.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0426\u0438\u0444\u0440\u043e\u0432\u044b\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u2014 \u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, Amazon \u0438 Uber \u2014 \u0441\u0435\u0440\u044c\u0435\u0437\u043d\u043e \u043f\u043e\u0432\u044b\u0441\u0438\u043b\u0438 \u043f\u043b\u0430\u043d\u043a\u0443 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u0430 \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u043e\u0433\u043e \u043e\u043f\u044b\u0442\u0430. \u0411\u0430\u043d\u043a\u0430\u043c \u043d\u0435 \u0438\u0437\u0431\u0435\u0436\u0430\u0442\u044c \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e\u0441\u0442\u0438 \u0441\u043b\u0435\u0434\u043e\u0432\u0430\u0442\u044c \u044d\u0442\u043e\u043c\u0443 \u0442\u0440\u0435\u043d\u0434\u0443. \u041e\u043f\u044b\u0442 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0447\u0435\u0441\u043a\u0438\u0445 \u0433\u0438\u0433\u0430\u043d\u0442\u043e\u0432 \u0433\u043e\u0432\u043e\u0440\u0438\u0442 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u0434\u043b\u044f \u044d\u0442\u043e\u0433\u043e \u0441\u0442\u043e\u0438\u0442 \u043f\u0440\u0438\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u0442\u044c\u0441\u044f \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0445 \u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0430\u0446\u0438\u0439:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>\u0411\u0443\u0434\u044c\u0442\u0435 \u043e\u0434\u0435\u0440\u0436\u0438\u043c\u044b \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u0438\u043c \u043e\u043f\u044b\u0442\u043e\u043c.<\/b><span style=\"font-weight: 400;\"> \u041c\u043e\u043b\u043e\u0434\u044b\u0435 \u043f\u043e\u0442\u0440\u0435\u0431\u0438\u0442\u0435\u043b\u0438 \u043e\u0436\u0438\u0434\u0430\u044e\u0442, \u0447\u0442\u043e \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u043f\u043e\u043b\u043d\u043e\u0441\u0442\u044c\u044e \u0441\u0444\u043e\u043a\u0443\u0441\u0438\u0440\u0443\u044e\u0442\u0441\u044f \u043d\u0430 \u043d\u0430 \u043d\u0438\u0445 \u0438 \u0438\u0445 \u043d\u0443\u0436\u0434\u0430\u0445. \u042d\u0442\u043e \u0436\u0435 \u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0438 \u043e\u0442 \u0444\u0438\u043d\u0438\u043d\u0441\u0442\u0438\u0442\u0443\u0442\u043e\u0432.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>\u041c\u0438\u043d\u0438\u043c\u0443\u043c \u0442\u0440\u0443\u0434\u043d\u043e\u0441\u0442\u0435\u0439 \u0434\u043b\u044f \u043a\u043b\u0438\u0435\u043d\u0442\u0430.<\/b><span style=\"font-weight: 400;\"> \u041f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044c \u043d\u0435 \u0434\u043e\u043b\u0436\u0435\u043d \u043f\u0440\u0438\u043b\u0430\u0433\u0430\u0442\u044c \u0443\u0441\u0438\u043b\u0438\u0439, \u0447\u0442\u043e\u0431\u044b \u0441\u0434\u0435\u043b\u0430\u0442\u044c \u043f\u043b\u0430\u0442\u0435\u0436, \u043f\u0435\u0440\u0435\u0432\u0435\u0441\u0442\u0438 \u0441\u0440\u0435\u0434\u0441\u0442\u0432\u0430 \u0438\u043b\u0438 \u0434\u0430\u0436\u0435 \u043f\u043e\u0434\u0430\u0442\u044c \u0437\u0430\u044f\u0432\u043a\u0443 \u043d\u0430 \u043d\u0435\u0431\u043e\u043b\u044c\u0448\u043e\u0439 \u043a\u0440\u0435\u0434\u0438\u0442.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>\u0414\u0443\u043c\u0430\u0439\u0442\u0435 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u0438\u0437\u043c\u0435\u043d\u0438\u0442\u0441\u044f. \u0421\u043e\u0441\u0440\u0435\u0434\u043e\u0442\u043e\u0447\u044c\u0442\u0435\u0441\u044c \u043d\u0430 \u0442\u043e\u043c, \u0447\u0442\u043e \u043e\u0441\u0442\u0430\u043d\u0435\u0442\u0441\u044f.<\/b><span style=\"font-weight: 400;\"> \u0427\u0435\u0440\u0435\u0437 10 \u043b\u0435\u0442 \u043b\u044e\u0434\u0438 \u043f\u043e-\u043f\u0440\u0435\u0436\u043d\u0435\u043c\u0443 \u0431\u0443\u0434\u0443\u0442 \u0431\u0440\u0430\u0442\u044c \u0438\u043f\u043e\u0442\u0435\u043a\u0438 \u0438 \u043a\u0440\u0435\u0434\u0438\u0442\u044b, \u043f\u0440\u043e\u0432\u0435\u0440\u044f\u0442\u044c \u0441\u0447\u0435\u0442\u0430 \u0438 \u0442. \u0434. \u041e\u0431 \u044d\u0442\u043e\u043c \u043d\u0435 \u0441\u0442\u043e\u0438\u0442 \u0437\u0430\u0431\u044b\u0432\u0430\u0442\u044c \u0431\u0430\u043d\u043a\u0430\u043c, \u043a\u043e\u0433\u0434\u0430 \u043e\u043d\u0438 \u0440\u0430\u0431\u043e\u0442\u0430\u044e\u0442 \u043d\u0430\u0434 \u0442\u0435\u043c, \u043a\u0430\u043a \u0443\u043f\u0440\u043e\u0441\u0442\u0438\u0442\u044c \u0432\u0437\u0430\u0438\u043c\u043e\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0435 \u0441 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>\u0414\u0430\u043d\u043d\u044b\u0435 \u0434\u043e\u043b\u0436\u043d\u044b \u0441\u0442\u0430\u0442\u044c \u0434\u0432\u0438\u0436\u0443\u0449\u0435\u0439 \u0441\u0438\u043b\u043e\u0439.<\/b><span style=\"font-weight: 400;\"> \u0418\u043c\u0435\u043d\u043d\u043e \u043e\u043d\u0438 \u043b\u0435\u0436\u0430\u0442 \u0432 \u043e\u0441\u043d\u043e\u0432\u0435 \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u0439 \u0444\u0438\u043d\u0438\u043d\u0441\u0442\u0438\u0442\u0443\u0442\u043e\u0432 \u0441 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438. \u0421 \u0438\u0445 \u043f\u043e\u043c\u043e\u0449\u044c\u044e \u043c\u043e\u0436\u043d\u043e \u0441\u043e\u0437\u0434\u0430\u0442\u044c \u0440\u0435\u0448\u0435\u043d\u0438\u044f, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043f\u043e\u0437\u0432\u043e\u043b\u044f\u0442 \u043f\u043e\u0442\u0440\u0435\u0431\u0438\u0442\u0435\u043b\u044f\u043c \u0440\u0430\u0437\u0443\u043c\u043d\u0435\u0435 \u0442\u0440\u0430\u0442\u0438\u0442\u044c \u0438 \u0438\u043d\u0432\u0435\u0441\u0442\u0438\u0440\u043e\u0432\u0430\u0442\u044c.<\/span><\/li>\n<\/ul>\n<div class=\"rpbt_shortcode\">\n\n<div id='rpbt-related-gallery-1' class='gallery related-gallery related-galleryid-13560 gallery-columns-3 gallery-size-thumbnail'><figure class='gallery-item' role='group' aria-label='\u041a\u0430\u043a \u0443\u0441\u0442\u0440\u043e\u0435\u043d \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0439 \u0430\u043a\u0441\u0435\u043b\u0435\u0440\u0430\u0442\u043e\u0440 \u0421\u0431\u0435\u0440\u0431\u0430\u043d\u043a\u0430'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/ru\/kak-ustroen-vnutrenniy-akselerator-sberbanka\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2019\/03\/sberbank-launches-internal-accelerator-for-employees-e1552393673148-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-12430\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-12430'>\n\t\t\t\t\u041a\u0430\u043a \u0443\u0441\u0442\u0440\u043e\u0435\u043d \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0439 \u0430\u043a\u0441\u0435\u043b\u0435\u0440\u0430\u0442\u043e\u0440 \u0421\u0431\u0435\u0440\u0431\u0430\u043d\u043a\u0430\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='\u041d\u043e\u0432\u0430\u044f \u043f\u0430\u0440\u0430\u0434\u0438\u0433\u043c\u0430 \u043a\u0438\u0431\u0435\u0440\u0431\u0435\u0437\u043e\u043f\u0430\u0441\u043d\u043e\u0441\u0442\u0438 \u0434\u043b\u044f \u0431\u0430\u043d\u043a\u043e\u0432'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/ru\/novaya-paradigma-kiberbezopasnosti-dlya-bankov\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/11\/the-inside-out-approach-to-cybersecurity-in-banking-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-11472\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-11472'>\n\t\t\t\t\u041d\u043e\u0432\u0430\u044f \u043f\u0430\u0440\u0430\u0434\u0438\u0433\u043c\u0430 \u043a\u0438\u0431\u0435\u0440\u0431\u0435\u0437\u043e\u043f\u0430\u0441\u043d\u043e\u0441\u0442\u0438 \u0434\u043b\u044f \u0431\u0430\u043d\u043a\u043e\u0432\n\t\t\t\t<\/figcaption><\/figure><figure class='gallery-item' role='group' aria-label='\u041a\u0430\u043a \u0444\u0438\u043d\u0442\u0435\u0445 \u043f\u043e\u0432\u044b\u0448\u0430\u0435\u0442 \u0434\u043e\u0441\u0442\u0443\u043f\u043d\u043e\u0441\u0442\u044c \u0444\u0438\u043d\u0430\u043d\u0441\u043e\u0432\u044b\u0445 \u0443\u0441\u043b\u0443\u0433 \u0432 \u0410\u0444\u0440\u0438\u043a\u0435'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/bulletins.bfconsulting.com\/ru\/kak-finteh-povyshaet-dostupnost-finansovyh-uslug-v-afrike\/'><img width=\"150\" height=\"150\" src=\"https:\/\/bulletins.bfconsulting.com\/wp-content\/uploads\/2018\/09\/how-mybucks-is-increasing-financial-inclusion-among-africa-s-unbanked-150x150.png\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" decoding=\"async\" aria-describedby=\"rpbt-related-gallery-1-10891\" loading=\"lazy\" \/><\/a>\n\t\t\t<\/div>\n\t\t\t\t<figcaption class='wp-caption-text gallery-caption' id='rpbt-related-gallery-1-10891'>\n\t\t\t\t\u041a\u0430\u043a \u0444\u0438\u043d\u0442\u0435\u0445 \u043f\u043e\u0432\u044b\u0448\u0430\u0435\u0442 \u0434\u043e\u0441\u0442\u0443\u043f\u043d\u043e\u0441\u0442\u044c \u0444\u0438\u043d\u0430\u043d\u0441\u043e\u0432\u044b\u0445 \u0443\u0441\u043b\u0443\u0433 \u0432 \u0410\u0444\u0440\u0438\u043a\u0435\n\t\t\t\t<\/figcaption><\/figure>\n\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0412 \u0438\u0437\u0434\u0430\u043d\u0438\u0438 Business Insider \u0432\u044b\u0448\u043b\u0430 \u0441\u0442\u0430\u0442\u044c\u044f \u00ab4 \u0443\u0440\u043e\u043a\u0430, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0438\u0442\u0435\u043b\u0438 \u0431\u0430\u043d\u043a\u043e\u0432 \u043c\u043e\u0433\u0443\u0442 \u0438\u0437\u0432\u043b\u0435\u0447\u044c \u0438\u0437 \u043e\u043f\u044b\u0442\u0430 Uber \u0438 Amazon, \u0447\u0442\u043e\u0431\u044b \u0431\u044b\u0442\u044c \u043e\u0434\u0435\u0440\u0436\u0438\u043c\u044b\u043c\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430\u043c\u0438\u00bb (Here are 4 lessons bank executives can learn from Uber and Amazon about how to be customer obsessed). \u0421\u0430\u043c\u043e\u0435 \u0433\u043b\u0430\u0432\u043d\u043e\u0435 \u2014 \u0432 \u043d\u0430\u0448\u0435\u043c \u043f\u0435\u0440\u0435\u0441\u043a\u0430\u0437\u0435. \u0426\u0438\u0444\u0440\u043e\u0432\u044b\u0435 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u2014 \u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, Amazon \u0438 Uber \u2014 \u0441\u0435\u0440\u044c\u0435\u0437\u043d\u043e &hellip;<\/p>\n","protected":false},"author":5,"featured_media":13547,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[143],"tags":[450,158,231],"_links":{"self":[{"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/posts\/13560"}],"collection":[{"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/comments?post=13560"}],"version-history":[{"count":1,"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/posts\/13560\/revisions"}],"predecessor-version":[{"id":13561,"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/posts\/13560\/revisions\/13561"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/media\/13547"}],"wp:attachment":[{"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/media?parent=13560"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/categories?post=13560"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bulletins.bfconsulting.com\/ru\/wp-json\/wp\/v2\/tags?post=13560"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}