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Tag Archives: Customer Experience

2020 predictions for biometrics and digital identity

There are few more exciting topics in 2020 than biometrics and digital identity. That being said, here are 4 predictions on the topic for 2020: Series players will emerge to offer digital identity as a service. 2020 will be the year of the single digital identity. Serious industry players will …

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Understanding the total cost of multi-factor authentication solutions

With technology constantly evolving, many organizations are choosing to deploy multi-factor authentication solutions rather than two-factor authentication solutions because of the increased protection it provides their business. Multi-factor authentication requires users to authenticate themselves with something that they have (e.g. a mobile device), something that they know (e.g. a PIN) …

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Video: the business of biometrics

Biometrics is becoming big business as its use continues to expand. But in giving away some of our most sensitive data, we are opening ourselves up to potential crimes, discrimination and even mass surveillance. In this illuminating TEDx Talk, Madhumita Murgia chronicles the rising use of biological data and its …

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Video: how artificial intelligence can power payment authorization

With merchants always on the lookout for a sale, consumers continuously demanding easier and faster checkout experiences and financial institutions seeking new and more efficient ways to mitigate fraud risks, artificial intelligence has become an intriguing solution in the payments industry. Here’s a quick look at the artificial intelligence powering …

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The FinTech bubble is about to burst

We live in a world of challenger banks, with new ones seemingly rising to new heights overnight. With them has come a hype surrounding the new innovations they offer and the flashy new services they provide consumers. This so-called HypeTech is derided by many as holding back true FinTech advances, …

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The shift toward consumer-centric in 2020

2020 has just begun, but it already promises to be yet another dynamic year in the financial world. While many top trends of the past decade have been heavily concentrated on technology, cybersecurity and regulatory compliance, there is a noticeable shift toward consumer-centric solutions under way. Here are 3 of …

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12 Fintech Trends To Watch For In 2020

Many experts think that 2020 will become a year of greater changes and transformation in financial industry. Let’s have a look at the trends that are expected to disrupt banking and financial services this year and beyond.   Digital Payments Apple Pay, Google Pay, Samsung Pay and other systems have …

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Ingenico’s 5 payment predictions for 2020

Ingenico, a global leader in seamless payments, have analyzed the disruptive trends likely to transform the payment industry in the future and come up with 5 predictions for payments in 2020: Social commerce and voice commerce – both are likely to become part and parcel of our everyday life, making …

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The impact of the cloud on B2B payments

Business-to-business (B2B) payments are expected to continue their advance and become any even more popular payment method in 2020, reaching USD 23.1 trillion in the U.S. alone. This boom in B2B payments is being largely driven by cloud technology, which facilitates payment digitization and improves the entire payment cycle. Perhaps …

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Gen Z pushing new payment technologies

People are gradually moving away from plastic cards, as evidence by the fact that more and more payment cards are being tokenized into mobile phones. With this trend especially popular among youth, financial institutions are working to cater to the newest adult generation, which demands faster, more convenient services…a Netflix …

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5 Important Mobile Wallet Trends You Need To Know

Over the last five years, mobile payments have grown, grown and grown some more. In 2017, wallet spending amounted to USD 1.35 trillion. In 2018, that figure rose to USD 4.3 trillion. By 2022, its expected to balloon to nearly USD 14 trillion. Despite this boom, there is still much …

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The drive for omnichannel banking

Banking consumers the world over have increasing expectations of convenience, driving one of the most common trends in banking innovation: omnichannel experiences. Modern banking reality is that consumers expect to bank whenever, wherever and on whatever device they prefer in way that is fluid and consistent across all touchpoints. Although …

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Is it really a digital financial institution?

As the banking sector continues its march down the digitization road, patterns have emerged that allow for an objective assessment of whether a financial institution is making serious progress on its journey toward digital. Here are 10 questions designed to get at the heart of that question: Does the financial …

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What customers want and expect in banking in 2020

Technology has changed the way we do business in every sector, and banking is no exception. Banking 2020 will be about living up to customers’ expectations without sacrificing the safety and security they need in the institutions they trust with their future. These heightened expectations have defined a number of …

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Gray swans that could disrupt the banking sector

Although there have been a myriad of changes in the banking sector that have made banking processes faster, easier and more convenient, the basic concepts behind them remain largely unchanged. But what low-likelihood, high structural impact events (gray swans) could trigger a dramatic shock to the banking sector? Here are …

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Top 22 mobile banking trends

Mobile banking is a huge demand from banking customers as well as a major piece of many financial institutions’ marketing strategies. With that in mind, Juniper Research came up with a list of 22 mobile banking trends: Open banking permits many innovative FinTech offerings to be offered to mobile customers …

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Personal finance management system evolution

Personal finance management (PFM) systems are starting to gain traction in terms of popularity, growing from a market of USD 795 million in 2016 to a project market of at least USD 1.21 billion by 2023. Currently, most PFM systems are focused on simply showing numbers to customers. To stand …

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Top 7 InsurTech trends paving the way towards insurance 2.0

2019 was an exciting year for the insurance industry, with technological advancements providing fundamental changes to nearly every aspect of the business. Given that the only way insurers can remain relevant amidst such disruption is to stay ahead of the curve and adopt the technologies of tomorrow, now is a …

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Human-bot interactions: the next frontier of FinTech

With technological growth accelerating at a pace never seen before, virtual assistants powered by artificial intelligence are becoming as commonplace as smartphones. In fact, an estimated 2.5 billion people worldwide use virtual assistants, a figure expected to hit 8 billion within the next 4 years. With such advances in human-bot …

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5 key takeaways from Money20/20

Money20/20 was held earlier this year in Las Vegas. Here are 5 key takeaways from the event: The distinguishing lines between merchants and FinTechs continue to blur –  Uber created a team called Uber Money that will be responsible for its various FinTech offerings. And now Amazon is enabling utilities …

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