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Tag Archives: Customer Experience

The drive for omnichannel banking

Banking consumers the world over have increasing expectations of convenience, driving one of the most common trends in banking innovation: omnichannel experiences. Modern banking reality is that consumers expect to bank whenever, wherever and on whatever device they prefer in way that is fluid and consistent across all touchpoints. Although …

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Is it really a digital financial institution?

As the banking sector continues its march down the digitization road, patterns have emerged that allow for an objective assessment of whether a financial institution is making serious progress on its journey toward digital. Here are 10 questions designed to get at the heart of that question: Does the financial …

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What customers want and expect in banking in 2020

Technology has changed the way we do business in every sector, and banking is no exception. Banking 2020 will be about living up to customers’ expectations without sacrificing the safety and security they need in the institutions they trust with their future. These heightened expectations have defined a number of …

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Gray swans that could disrupt the banking sector

Although there have been a myriad of changes in the banking sector that have made banking processes faster, easier and more convenient, the basic concepts behind them remain largely unchanged. But what low-likelihood, high structural impact events (gray swans) could trigger a dramatic shock to the banking sector? Here are …

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Top 22 mobile banking trends

Mobile banking is a huge demand from banking customers as well as a major piece of many financial institutions’ marketing strategies. With that in mind, Juniper Research came up with a list of 22 mobile banking trends: Open banking permits many innovative FinTech offerings to be offered to mobile customers …

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Personal finance management system evolution

Personal finance management (PFM) systems are starting to gain traction in terms of popularity, growing from a market of USD 795 million in 2016 to a project market of at least USD 1.21 billion by 2023. Currently, most PFM systems are focused on simply showing numbers to customers. To stand …

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Top 7 InsurTech trends paving the way towards insurance 2.0

2019 was an exciting year for the insurance industry, with technological advancements providing fundamental changes to nearly every aspect of the business. Given that the only way insurers can remain relevant amidst such disruption is to stay ahead of the curve and adopt the technologies of tomorrow, now is a …

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Human-bot interactions: the next frontier of FinTech

With technological growth accelerating at a pace never seen before, virtual assistants powered by artificial intelligence are becoming as commonplace as smartphones. In fact, an estimated 2.5 billion people worldwide use virtual assistants, a figure expected to hit 8 billion within the next 4 years. With such advances in human-bot …

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5 key takeaways from Money20/20

Money20/20 was held earlier this year in Las Vegas. Here are 5 key takeaways from the event: The distinguishing lines between merchants and FinTechs continue to blur –  Uber created a team called Uber Money that will be responsible for its various FinTech offerings. And now Amazon is enabling utilities …

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How Gen Z will reshape digital banking

Generation Z (gen Z) presents a new breed of consumers for financial institutions. Technologically-savvy and highly-educated, they bring a new mindset and type of consumerism for financial institutions to grapple with. Here are 3 areas in digital banking that are likely to be reshaped by this new generation: Semi-autonomous digital …

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Ongoing digitalization efforts in Kazakhstan

Consumers choose to use digital services for one main reason – it solves an issue. In Kazakhstan, however, the adoption of digital services has been somewhat lower than in other countries. While a part of this lower adoption rate may be due to the consumer base in the country, the …

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Video: 2020 payment trends

Experts discuss the trends likely to influence the payments sphere in 2020. Video: 10 strategic technology trends in 2019 BigTech’s impending banking invasion Customer-driven card-control systems gaining in popularity

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Video: Top 10 strategic technology trends for 2020

Each year, different technology trends drive disruption and create opportunities for growth and development. Here’s a look at 10 of the top strategic technology trends for 2020 from our friends at Gartner. Open banking for the corporate sector Yandex Money, Phinex Plus launch trust management service The 10 best B2B …

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Top 7 digital transformation trends shaping 2020

Digital transformation has become a catchall term for reimagining business in the digital age. It can refer to any process that uses digital technologies to solve for changing business and market requirements. Our friends at MuleSoft have outlined the top 7 digital transformation trends shaping 2020: Connecting consumer experiences – …

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Video: Beyond open banking lies Open X

The financial services industry is shifting from open banking to an impending phase called Open X. Learn how to thrive on the Open X shared marketplace in this informative World Fintech Report 2019 video. Kazakh FinTech business opportunities being driven to other countries Five countries getting rid of cash London …

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Video: 3 important ways financial institutions are leveraging Big Data

Our friends at Pepperdata examine 3 important ways leading financial institutions are leveraging Big Data and analytics to improve their bottom line in this quick but informative video.  “The Innovator‘s Solution: Creating and Sustaining Successful Growth” by Clayton Christensen and Michael Raynor Video: how to successfully navigate an ever-changing financial …

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Study finds consumers willing to share personal data for benefits

According to an Accenture Plc study, most consumers around the world would be willing to share more personal data with financial institutions if it meant that they received better services. Specifically, the study, which surveyed 47,000 consumers across 28 countries found that 60% of consumers are willing to share lifestyle …

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6 ways financial institutions in Singapore are using Big Data

Singaporean financial institutions have been at the forefront of taking advantage of Big Data with innovative initiatives that have resulted in positive results for both operational efficiency and customer satisfaction. Here are 6 ways in which they are using Big Data today: Automating client processes – machine learning helping automate …

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How Alfa Bank is turning Big Data into big profits

Understanding the importance of Big Data and other digital technologies in the modern world, Alfa Bank has developed a strong digital strategy and become a leader in Big Data. To accomplish its digital- and data-related goals, Alfa Bank created its own data management and monetization center. The center, whose primary …

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