The sharing economy has quickly overtaken many business sectors. To be successful in the sharing economy, a company must adhere to four core principles that also define successful entrepreneurship in …

The volume of information in the world is increasing exponentially, and it is becoming difficult for consumers to analyze it all. For this reason, they are turning to mediator platforms …

Over the past four years, the peer-to-peer (P2P) lending market has grown by more than 1,000%, reaching USD 119 billion. Moreover, it could reach has high as USD 1 trillion …

Every year more and more people around the world are ready to use goods and services without buying them, instead giving money for the opportunity to use them at the …

There are three main banking services people routinely use: payments for products/services (i.e. transfers from one account to another), lending (i.e. borrowing funds from a bank for a specific purpose …

Today, customer experience is measured by how much friction is removed, with the new standard being asking Alexa to order an Uber (which arrives in near real-time). For financial institutions …

Data provides a solid foundation for sound decision-making; however, the availability of data is increasingly at an exponential rate, and it is becoming harder and harder for the average person …

While many celebrate the emergence of the sharing economy, James Pennington, consultant on economic issues to the British Foreign Office, warns that the sharing economy, although beneficial, is not good …

SME Banking Club will host an international conference October 18-19, 2018 in Almaty. The conference, aimed at stimulating the development of the SME banking segment, includes representatives from more than …

SME Banking Club will host an international conference September 20-21, 2018 in Kiev. At the conference, representatives from 26 financial institutions and 12 international speakers will come together to discuss …

CIS Bankers have organized the 7th Ukrainian Banking Forum, which will take place October 11-12, 2018 in Kiev. The main goal of the forum is to share experiences, views and …

According to the 2018 J.D. Power Retail Banking Satisfaction Study, digital-only customers rank as the least satisfied group of financial institution customers. These findings are, however, not necessarily a validation …

Customer experience involves the sum of all interactions a customer has along his/her journey with a financial institution. Financial institutions that provide an ideal customer experience increase customer loyalty and …

Digital-only challenger financial institutions have changed customer expectations, including customer service and how customers want to use financial products. They have shown us what is possible with a nimble, tech-driven …

When it comes to branch transformation, many financial institutions find themselves walking a fine line between the cost and efficiency savings of self-service solutions and the more personal, friendly service …

Customer experience is pivotal for growth in the banking industry. In fact, one of the most pervasive market challenges in banking is customer centricity and how to transform this focus …

A recent study has found that banking consumers are happy to make use of digital interactions for quick, simple transactions; however, 77% prefer human face-to-face interactions for more substantive discussions with …

Most predictions hold that the future of banking is digital, and financial institutions of every size now offer customers digital ways of opening accounts. Yet according to a new J.D. …

The marketplace lending industry, which is less peer-to-peer these days and relies more on packaging and selling bonds to fund its business, seems to be taking a page from recent …

With alternative lending becoming increasingly popular, especially among those who find it more difficult to obtain loans from traditional financial institutions, it is worth examining the pros and cons of …