Tag Archives: Customer Experience

There are few more exciting topics in 2020 than biometrics and digital identity. That being said, here are 4 predictions on the topic for 2020: Series players will emerge to …

With technology constantly evolving, many organizations are choosing to deploy multi-factor authentication solutions rather than two-factor authentication solutions because of the increased protection it provides their business. Multi-factor authentication requires …

Biometrics is becoming big business as its use continues to expand. But in giving away some of our most sensitive data, we are opening ourselves up to potential crimes, discrimination …

With merchants always on the lookout for a sale, consumers continuously demanding easier and faster checkout experiences and financial institutions seeking new and more efficient ways to mitigate fraud risks, …

We live in a world of challenger banks, with new ones seemingly rising to new heights overnight. With them has come a hype surrounding the new innovations they offer and …

2020 has just begun, but it already promises to be yet another dynamic year in the financial world. While many top trends of the past decade have been heavily concentrated …

Many experts think that 2020 will become a year of greater changes and transformation in financial industry. Let’s have a look at the trends that are expected to disrupt banking …

Ingenico, a global leader in seamless payments, have analyzed the disruptive trends likely to transform the payment industry in the future and come up with 5 predictions for payments in …

Business-to-business (B2B) payments are expected to continue their advance and become any even more popular payment method in 2020, reaching USD 23.1 trillion in the U.S. alone. This boom in …

People are gradually moving away from plastic cards, as evidence by the fact that more and more payment cards are being tokenized into mobile phones. With this trend especially popular …

Over the last five years, mobile payments have grown, grown and grown some more. In 2017, wallet spending amounted to USD 1.35 trillion. In 2018, that figure rose to USD …

Banking consumers the world over have increasing expectations of convenience, driving one of the most common trends in banking innovation: omnichannel experiences. Modern banking reality is that consumers expect to …

As the banking sector continues its march down the digitization road, patterns have emerged that allow for an objective assessment of whether a financial institution is making serious progress on …

Technology has changed the way we do business in every sector, and banking is no exception. Banking 2020 will be about living up to customers’ expectations without sacrificing the safety …

Although there have been a myriad of changes in the banking sector that have made banking processes faster, easier and more convenient, the basic concepts behind them remain largely unchanged. …

Mobile banking is a huge demand from banking customers as well as a major piece of many financial institutions’ marketing strategies. With that in mind, Juniper Research came up with …

Personal finance management (PFM) systems are starting to gain traction in terms of popularity, growing from a market of USD 795 million in 2016 to a project market of at …

2019 was an exciting year for the insurance industry, with technological advancements providing fundamental changes to nearly every aspect of the business. Given that the only way insurers can remain …

With technological growth accelerating at a pace never seen before, virtual assistants powered by artificial intelligence are becoming as commonplace as smartphones. In fact, an estimated 2.5 billion people worldwide …

Money20/20 was held earlier this year in Las Vegas. Here are 5 key takeaways from the event: The distinguishing lines between merchants and FinTechs continue to blur –  Uber created …