Tag Archives: Customer Experience

Recording 100% of customer interactions means recording entire sessions so that they can be replayed exactly as the customer experienced it, including full details of date and time, devices used …

In February 2017, Sberbank launched its new ‘Tips’ service, which won the ‘EFMA Innovation of the Month’ award in March 2017.The new service was created to provide their 20 million …

For the first time in Georgia, users of Facebook’s Messenger application will be able to access information about TBC bank products via T-Bot, an innovative financial services product which makes …

Terabank is offering increased flexibility to its clients in some of its banking operations. Going forward, if the requested banking operations do not exceed GEL 1,500, the clients need only …

Keep an eye on the following trends to stay ahead of the curve. Removing friction from the customer journey – “smoother customer experience”; Rise of insurtech According to Meaghan Johnson, “There …

An ever increasing number of SME customers are relying on mobile phones to conduct their transactions. The quality of Mobile Banking apps is therefore becoming a critical point of differentiation …

In order to ensure better reliability for customers and timely customer notification, VTB Bank in Armenia has launched a free SMS notification service for customers. Bank customers will be able …

Poland’s Idea Bank has launched the world’s first ‘pay-as-you-drive’ car leasing model. The “Happy Miles” model calculates payments for leased cars based on the distance a car travels. A GPS …

A popular affirmation among top companies has recently been marked by three important words: We must innovate!” But what does it mean exactly and why innovate? What is this Innovation …