Video: putting the “experience” in “digital customer experience”

Tags Customer Experience Digital Banking

Most business leaders understand that digital customer experiences are the key to engaging with customers and growing revenues in the modern world; however, most businesses still have a long way to go to getting this right. While companies are heading in the right direction by collecting and analyzing customer data and metadata, there remains a lot to be done in putting those data insights into action and adjusting business models to create truly remarkable digital experiences.