Tag Archives: Chatbot

Ingenico, a global leader in seamless payments, have analyzed the disruptive trends likely to transform the payment industry in the future and come up with 5 predictions for payments in 2020: Social commerce and voice commerce – both are likely to become part and parcel of our everyday life, making …

Technology has changed the way we do business in every sector, and banking is no exception. Banking 2020 will be about living up to customers’ expectations without sacrificing the safety and security they need in the institutions they trust with their future. These heightened expectations have defined a number of …

Mobile banking is a huge demand from banking customers as well as a major piece of many financial institutions’ marketing strategies. With that in mind, Juniper Research came up with a list of 22 mobile banking trends: Open banking permits many innovative FinTech offerings to be offered to mobile customers …

With technological growth accelerating at a pace never seen before, virtual assistants powered by artificial intelligence are becoming as commonplace as smartphones. In fact, an estimated 2.5 billion people worldwide use virtual assistants, a figure expected to hit 8 billion within the next 4 years. With such advances in human-bot …

The digital transformation trends of 2020 are defined by a fresh new class of technologies, including 5G, artificial intelligence and advanced data analytics. This infographic explores the top 10 digital transformation trends expected to have the most significant impact in 2020. Finland using blockchain technology to help refugees Georgia first …

By capturing and leveraging massive volumes of data, financial institutions can capitalize on new data-driven business opportunities. In fact, financial institutions are already well on their way to doing so in four main ways: improving consumer experiences, optimizing risk controls, automating business processes, improving operational efficiency. These are accomplished using …

In an age where convenience, speed and efficiency are king, it is unsurprising that chatbots are quickly becoming a preferred method of customer service. In fact, 69% of consumers have professed a preference for artificial intelligence (AI)-powered chatbot communications, a figure expected to rise to 85% next year. What is …

There has been a noticeable revival for educational products, with an increasing number of accelerators and investors becoming interested in educational startups and many corporations working to develop their own educational services/courses. At the same time, this burgeoning market is still in the nascent stage, trying to realize an undefined …

At the Singapore FinTech Festival in 2018, eight experts gave their predictions for FinTech in 2019. 5 reasons big enterprises should partner with IoT startups Georgia works to balance demand for online loans with proper regulations Video: digitizing the customer journey in financial services

Most predictions hold that the future of banking is digital, and financial institutions of every size now offer customers digital ways of opening accounts. Yet according to a new J.D. Power retail banking survey, most customers (even millennials) prefer opening an account at a physical branch. This is due to …

Artificial intelligence (AI) will help increase the efficiency of banks in Uzbekistan. Manguberdi Abdukarimov, specialist at the National Bank of Uzbekistan, explains that AI is used in foreign banks in both back office and front office functions. The key is to gradually delegate large amounts of routine work to AI …

Bank BGZ BNP Paribas is leading the way in working with fintech innovations and startups in Poland. Bank BGZ BNP Paribas believes that banks and fintech should go hand-in-hand in the modern world and should work to create win-win-win solutions for banks, fintech companies and customers. In this regard, the …

Artificial intelligence has taken the tech world by storm, allowing companies to cut costs, automate a variety of their processes and boost their bottom line. Most commonly, chatbots are being used as virtual assistants, customer care representatives, marketing executives and salespeople. But here are a few other ways artificial intelligence …

Advancements in artificial intelligence are moving chatbots from beyond simply performing rudimentary tasks. Learn more about how chatbots are poised to revolutionize the banking industry. Five key areas for the use of artificial intelligence Video: insights into human capital trends Video: 10 strategic technology trends in 2019

IBM has published more than 120 code templates in order to quickly launch projects related to artificial intelligence, blockchain, cloud data and other areas. Each template contains a detailed description of the tools and a link to the repository on GitHub, which includes all relevant codes and documentation. IBM has …

As digital banking becomes dominant and customers have little-to-no interaction with bank representatives, artificial intelligence will become more and more important in helping ensure that customers still receive the level of service they expect. Here are four considerations for financial institutions to keep in mind when developing and piloting artificial …

Bank of Scotland, a subsidiary of Lloyds Banking Group, has launched a pilot artificial intelligence project – a virtual agent for 50,000 customers that use the Bank’s iPhone app. The app allows customers to have a messaging conversation, in real-time, with a virtual assistant that has been trained to answer …

The Azerbaijani business sector is exploring the use of BotBox Artificial Intelligence. Currently, the artificial intelligence service is being tested in the public sphere by an insurance company and a catering company; however, its uses can easily be expanded to other types of businesses, including banks and financial organizations. This …

OCBC Bank has become the first in Singapore to launch a comprehensive human resources mobile application. The system, called ‘HR In Your Pocket’, includes an artificial intelligence-powered chatbot which is integrated with the bank’s HR information system and provides immediate and personalized responses, thereby freeing up HR time and other …

In February 2017, Sberbank launched its new ‘Tips’ service, which won the ‘EFMA Innovation of the Month’ award in March 2017.The new service was created to provide their 20 million clients with useful recommendations regarding their financial patterns. The principle of the service is to help the bank clients with …