Recording 100% of customer interactions means recording entire sessions so that they can be replayed exactly as the customer experienced it, including full details of date and time, devices used …

Determine the parameters of a normal course of business The standard parameters of business operations can be detected with the help of analysis tools. Once these parameters are determined, they …

Keep an eye on the following trends to stay ahead of the curve. Removing friction from the customer journey – “smoother customer experience”; Rise of insurtech According to Meaghan Johnson, “There …

An ever increasing number of SME customers are relying on mobile phones to conduct their transactions. The quality of Mobile Banking apps is therefore becoming a critical point of differentiation …

There are more than 2000 startups offering traditional and new financial services today, the number growing more than twofold during the last year. Retail, commercial and large corporations are all …

As banking presumes to a new era, the era of digital banking, the CIO (Chief Information Officer) also has to adjust. Today’s CIO in the banking industry is expected to …

Fintech is a hot market. All around the world, startups are launching, challenger banks are formed, and fintech is on everybody’s lips. In this free webinar, is revealed how banking and …

An interesting case study for the one considering moving towards Data Field Acquisition. The objective of this study is to provide clarity on the impact of Digital Field Applications (DFAs) …

“Alternative Delivery Channels and Technologies” is a very useful handbook for those interested to keep up with the innovative information and communication technology. The beauty of this reading is that …

A must read winter holiday book; the seminal work on disruptive innovation — for everyone confronting the growth paradox. The authors of the book, Clayton Christensen and Michael Raynor, expand …

With Bitcoin’s underlying use of blockchain technology and Sweden piloting a new land registry that also makes use of blockchain, many are now asking: “what is it?” In short, blockchain …

Digital transformation has always been considered risky. It is deemed to be tricky for many reasons, among which one that has been less studied — the pushbackfrom employees who resist …

A popular affirmation among top companies has recently been marked by three important words: We must innovate!” But what does it mean exactly and why innovate? What is this Innovation …