Tags Customer Experience Digital Banking Identification
The National Bank of Kazakhstan is working on a system of remote customer identification that will allow customers of financial institution to access banking services online. This would include such services as opening a bank account and obtaining a loan, services that current legislation mandate is completed in person. The system would make use of video communication to establish identity by using indicators that do not change with age (e.g. the distance between the eyes, the height of the forehead). The system is also being built with an eye towards the future, hoping to also eventually integrate voice-recognition technology.
Currently, the project is in a consultation phase, after which it will be submitted to the government for further consideration and approval.