Tag Archives: Customer Experience

The internet of things (IoT) is changing how we interact with the world around us. This video highlights how IoT has allowed analytics to be applied to massive amounts of …

This video illustrates how the internet of things (IoT) is changing our expectations for what our daily life should like and how our devices should work, including in the financial …

PrivatBank has launched a new system that allows users to securely change their PIN codes online, a measure that will help protect customers from card-related fraud. The system will also …

In an increasingly digital world, consumers want to ensure that their personal information is not at risk of falling into the wrong hands. Here’s a quick overview of consumer opinions …

The potential of FinTech to help financially excluded populations of the world is well-documented, with FinTech helping to reduce vulnerabilities, build assets, manage cash flows and increase income. Yet FinTech …

Artificial intelligence (AI) is starting to change the world of retirement planning, with robo-advisors emerging as one of the hottest trends in this field. Robo-advisors are online services that use …

Millennials represent a drastically different generation than baby boomers or gen-Xers, one that has adapted to a broader range of resources and a much more connected world. Building a millennial-friendly …

FinTechs have traditionally worked to provide financial services to the unbanked and underbanked. This is especially important today with the increase in the number of refugees and immigrants. Perhaps the …

For many around the world (especially those in rural areas), access to financial services represents a major problem; however, FinTech is bridging that gap and helping more and more consumers …

Investments in underfunded space, especially for SME lending, are important for increasing financial inclusion. And managing director of Creditease’s FinTech Value Chain Fund, Anju Patwardhan, understands this. For that reason, …

Take a quick tour of the FinTech landscape with this insightful video that outlines the finding of the World FinTech Report 2017. Infographic: understanding machine learning Georgia works to balance …

Find out how voice recognition technology and artificial intelligence (AI) are helping low-income women in India gain access to finance and realize their business dreams. Citi app now open to …

Despite financial inclusion being a key driver for tackling poverty and boosting economic growth, there are billions of people worldwide that do not have reliable access to financial services. This …

The sharing economy has quickly overtaken many business sectors. To be successful in the sharing economy, a company must adhere to four core principles that also define successful entrepreneurship in …

The volume of information in the world is increasing exponentially, and it is becoming difficult for consumers to analyze it all. For this reason, they are turning to mediator platforms …

Today, customer experience is measured by how much friction is removed, with the new standard being asking Alexa to order an Uber (which arrives in near real-time). For financial institutions …

The era of open banking has come, and it is already starting to change the rules of the game for financial institutions around the world. As this trend continues, it …

As Russian financial institutions increasingly offer consumers more and more mobile services, the process of obtaining a mortgage will also become faster and less stressful. In fact some, including Deputy …

We live in a world where startups are emerging everywhere thanks to the idea of aggregated information. For example, to buy a car, you no longer have to go from …

The National Bank of Kazakhstan has implemented the new ‘Invest Online’ system, an innovative solution designed to operate as a simple, free tool for individuals to invest their money in …