Tag Archives: Customer Experience

According to the new ‘Cryptocurrencies and Blockchain: Europe and Central Asia Economic Update’ World Bank report, Georgia experienced a 5.0% growth in digital technology in 2017 and is projected to …

Eurasian Bank has launched the Eurasian Pay digital wallet, allowing users of MasterCard cards in Kazakhstan to be able to pay for purchases using an android mobile device. In order …

The Central Bank of Uzbekistan has proposed legislative amendments that, for the first time, provide a legal definition for what constitutes a “digital bank”. The proposed amendments would define a …

The functionality of Bank Home Credit’s ‘Credit Assistant’ mobile app has been integrated into their new mobile app, known as ‘Home Credit Bank of Kazakhstan’. This new app, which has …

The National Bank of Kazakhstan is working on a system of remote customer identification that will allow customers of financial institution to access banking services online. This would include such …

Video banking is ready to burst into mainstream banking operations, with nearly 80% of financial institutions surveyed for a recent study reporting that they are planning video-enabled banking services. This …

Digital is fundamentally changing the competitive landscape in financial services, creating a need to re-imagine and digitize the customer journey from end to end as well as make internal processes …

Most business leaders understand that digital customer experiences are the key to engaging with customers and growing revenues in the modern world; however, most businesses still have a long way …

Digitally-minded customers are forcing financial institutions to rethink how they do business by demanding to be able to conduct banking operations 24 hours a day, 7 days a week. Moreover, …

Find out why video banking is becoming increasingly popular among both customers and financial institutions as well as why the service is expected to boom in the coming years. BFC …

Today’s banking customer expects to be able to access their banking information and complete even the most complex financial transactions anytime, anywhere. By leveraging e-signatures, banks can make banking easier …

Customers are coming to expect more from their financial institutions. This infographic gives a quick snapshot of opportunities financial institutions have in the modern world as well as the general …

With alternative lending becoming increasingly popular, especially among those who find it more difficult to obtain loans from traditional financial institutions, it is worth examining the pros and cons of …

Digital lending choices for both consumers and small businesses have grown rapidly, and the online lending sector is now entering a phase of maturity. There is increasing competition; regulators are …

Historically, “going digital” for lenders meant automating manual processes and moving paper-based processes online. In many cases however, lenders simply recreated their offline experiences and processes in an online environment. …

Startup companies are starting to rewrite traditional lending ideas in India. One such company, MoneyTap, uses a chatbot-based loan application system to give customers real-time loan processing and wire loan …

The way people make payments is changing faster than any area of financial services, and understanding trends in payments is important for any financial institution wanting to serve the complete …

Chocofamily has launched a new mobile application called Rahmet. The application allows users to pay bills from their phone and receive up to 20% in cashback and other discounts. The …

Amazon, the world’s largest online retailer, has created special accounts as part of a new banking service. This new service, however, does not imply that Amazon intends to launch its …

MasterCard and IBM have founded Truata, an independent trust that will allow companies to conduct analytics while complying with the upcoming General Data Protection Regulation (GDPR) of the European Union …