Tag Archives: Customer Experience

As bank customers increasingly turn to online and mobile channels, the world of classic “brick-and-mortar” banking is becoming a thing of the past. Check out this infographic on how FinTech …

Modern banking customers want mobile technologies that let them bank whenever and wherever they want, but are banks doing enough to help customers reach their financial goals and dreams? Find …

The creation of truly smart customer identification is revolutionizing customer onboarding by making it fast, cheap and scalable. The pros and cons of internet banks OPPA e-wallet enters Georgian digital …

As online and mobile banking continue their rise in prominence, bank branches are expected to decrease by up to one third in the next decade. Banks, however, are starting to …

The rise of generations Y and Z (as known as millennials and homelanders respectively) is changing how banks operate and will operate in the future. Generation Y is currently changing …

Digital banking is hugely popular and will only become even more popular as 71% of millennials believe that it’s “very important” to have a banking application. Moreover, 51% have made …

The modern consumer has become accustomed to managing virtually everything from their smartphone, and they have come to expect the same from banking. As banks move to becoming nearly 100% …

Digitization and the development of innovative technologies have contributed to the active transition of the banking sector to remote payment channels. In total in the first three quarters of 2017, …

Complacency is a bank killer, impacting the ability of a bank to compete and respond to the changing needs of consumers. The best defense against complacency is to accept these …

Online banking has become the norm for many simple bank transactions, making it easier for customers to check their accounts, pay their bills and move money from one account to …

Bank customers fall into three broad groups: conventionals (the 35% of customers who prefer to conduct their banking business face-to-face at traditional banks or credit unions), digitals (the 35% of …

Customer adoption of digital banking channels is growing steadily across the Asia–Pacific region, making digitization increasingly important for driving new sales and reducing costs. A recent study identified three counter-intuitive …

Monobank, the debut project of a Ukrainian FinTech company, is proving to be a strong new competitor in Ukraine’s mobile banking industry. The bank, with its lack of infrastructure, is …

A recent survey of U.K. banks has found that traditional banks are losing ground to challenger banks when it comes to digital banking services. The survey showed the surprising lack …

The future of banking is one that creates an ecosystem of interconnected services and allows customers to simplify their daily lives by fulfilling a variety of needs in a single, …

The Shenzhen representative office of the China Securities Regulatory Commission has issued Tencent a mutual investment fund license, opening the door for the WeChat messenger owner to sell shares directly …

Artificial intelligence has taken the tech world by storm, allowing companies to cut costs, automate a variety of their processes and boost their bottom line. Most commonly, chatbots are being …

Bank of Scotland, a subsidiary of Lloyds Banking Group, has launched a pilot artificial intelligence project – a virtual agent for 50,000 customers that use the Bank’s iPhone app. The …

Herman Gref, head of Sberbank, outlined five key areas for the use of artificial intelligence while speaking at the ‘Open Innovations’ forum: Customer-interaction bots — as artificial intelligence learns, it …

Swedish commercial bank Nordea has engaged Estonian startup Feelingstream to develop and test artificial intelligence that is capable of analyzing customer text messages and distributing them to the appropriate sections …