A Russian bank, “Открытие”, is planning to operate a facial recognition system in its three Moscow branches. The main goals are to optimize the client service/interaction experience and shorten waiting times. Analysis will be based on a self-learning neural network.
The director of the bank expects an increase in efficiency, estimating a 30% decrease in the time required for each client. He confirmed that if the pilot proves successful, the new system will be implemented in the rest of the bank’s branches.