Tag Archives: Customer Experience

Alfa-Bank has launched Alfa Network, a Russian-language marketplace platform, in Russia, Kazakhstan and Belarus. Alfa Network allows users to post and find offers for trade transactions, buy and sell assets …

The banking industry is in a state of flux as new players, innovative technologies and revolutionary platforms challenge traditional concepts of banking. This video explores some of the latest trends …

Find out how adopting the ‘bank as a platform’ approach will help banks shift to a model of service offerings and achieve greater and more sustainable economic value. BFC FinTech …

SME Banking Club will host an international conference October 18-19, 2018 in Almaty. The conference, aimed at stimulating the development of the SME banking segment, includes representatives from more than …

SME Banking Club will host an international conference September 20-21, 2018 in Kiev. At the conference, representatives from 26 financial institutions and 12 international speakers will come together to discuss …

According to the 2018 J.D. Power Retail Banking Satisfaction Study, digital-only customers rank as the least satisfied group of financial institution customers. These findings are, however, not necessarily a validation …

Customer experience involves the sum of all interactions a customer has along his/her journey with a financial institution. Financial institutions that provide an ideal customer experience increase customer loyalty and …

Digital-only challenger financial institutions have changed customer expectations, including customer service and how customers want to use financial products. They have shown us what is possible with a nimble, tech-driven …

When it comes to branch transformation, many financial institutions find themselves walking a fine line between the cost and efficiency savings of self-service solutions and the more personal, friendly service …

Customer experience is pivotal for growth in the banking industry. In fact, one of the most pervasive market challenges in banking is customer centricity and how to transform this focus …

A recent study has found that banking consumers are happy to make use of digital interactions for quick, simple transactions; however, 77% prefer human face-to-face interactions for more substantive discussions with …

Most predictions hold that the future of banking is digital, and financial institutions of every size now offer customers digital ways of opening accounts. Yet according to a new J.D. …

Russia’s Post Bank has introduced a mobile app for children aged 8-14 as a way of teaching them how to make educated financial decisions. The app allows the children to …

US-based POPin Video Banking has teamed with mobile firm MEA Financial Enterprises to integrate the POPin platform into MEA’s Android and iOS digital banking applications. According to POPin, the partnership …

According to FIS, British digital banks outperform traditional ones when it comes to overall customer satisfaction. In a survey of more than 1,000 customers, 76% of digital bank customers said …

Biometric identification is gaining in popularity in Russia. In the near future in fact, it is expected that customers of Russian financial institution will be able to open an account …

Google is adding a chat feature to its Tez payment app in India, allowing users to directly communicate via the app itself. Google launched Tez last year and claims to …

Much attention has been given to the fact that Russia is considered as a top 5 country in terms of digital banking in Europe. Until now, however, most of this …

Citi bank has updated its mobile app for iPhone with several features as part of the bank’s effort to be a nationwide digital bank. Perhaps the largest change is that …

With people spending an increasing amount of time in digital space and starting to use electronic money more often, the relationship between financial institutions and their customers is changing. Traditionally, …