Tag Archives: Operational Efficiency

In order to save clients time, VTB bank is launching a convenient online service for clients to book a time slot before coming to the bank. A client only needs …

Credit institutions are constantly developing their scoring system to better prevent bad loans. To assess the solvency of potential borrowers, banks look at things such as age, social status, level …

Terabank has made its mobile application accessible to clients without the use of internet traffic, meaning that clients can access their banking information even if their mobile data has expired. …

The digital transformation of the Central Bank of Armenia will include the use of Intellect’s Quantum Central Banking System (QCBS). The QCBS will modernize and streamline business processes across multiple …

VTB24 is making the move to a paperless office by having clients fill out applications for cash loans and credit cards on a tablet instead of on paper. Furthermore, instead …

The development of new mobile banking applications on a nearly daily basis and the younger generation’s preference for digital banking is causing drastic changes in the banking industry. For several …

Anelik Bank is the first financial institution in Armenia to introduce an automated system for communication with its customers via Facebook. The system, called ‘Hello, Anelik’, was launched on the  …

Terabank is offering increased flexibility to its clients in some of its banking operations. Going forward, if the requested banking operations do not exceed GEL 1,500, the clients need only …

A Russian bank, “Открытие”, is planning to operate a facial recognition system in its three Moscow branches. The main goals are to optimize the client service/interaction experience and shorten waiting …

An interesting case study for the one considering moving towards Data Field Acquisition. The objective of this study is to provide clarity on the impact of Digital Field Applications (DFAs) …