Top 10 retail banking innovations in the world

The Efma–Accenture Banking Innovation award program is an initiative program aimed at identifying and awarding the most innovative projects in retail banking at a global level. The program, now in its fifth year, hopes to share the best practices worldwide. A total of 183 financial institutions from 59 countries submitted 467 innovations for 2017.
Innovations in ten categories were recognized:

  • Best new product or service — DenizBank (Turkey)
  • Phygital distribution — Idea Bank (Poland)
  • Digital marketing — DBS Bank (Singapore)
  • Big data, analytics and artificial intelligence — Sberbank (Russian Federation)
  • Customer experience and engagement — KBC Bank (Belgium)
  • New business ecosystem — mBank (Poland)
  • Workforce empowerment and behavior — Intesa Sanpaolo (Italy)
  • Wallets and payments — Barclaycard (UK)
  • Global innovator of the year (challenger bank) — N26 (Germany)
  • Global innovator of the year (traditional bank) — BBVA (Spain)