FinTech

Customer experience is pivotal for growth in the banking industry. In fact, one of the most pervasive market challenges in banking is customer centricity and how to transform this focus …

A recent study has found that banking consumers are happy to make use of digital interactions for quick, simple transactions; however, 77% prefer human face-to-face interactions for more substantive discussions with …

Most predictions hold that the future of banking is digital, and financial institutions of every size now offer customers digital ways of opening accounts. Yet according to a new J.D. …

Russia’s Post Bank has introduced a mobile app for children aged 8-14 as a way of teaching them how to make educated financial decisions. The app allows the children to …

US-based POPin Video Banking has teamed with mobile firm MEA Financial Enterprises to integrate the POPin platform into MEA’s Android and iOS digital banking applications. According to POPin, the partnership …

According to FIS, British digital banks outperform traditional ones when it comes to overall customer satisfaction. In a survey of more than 1,000 customers, 76% of digital bank customers said …

Biometric identification is gaining in popularity in Russia. In the near future in fact, it is expected that customers of Russian financial institution will be able to open an account …

Google is adding a chat feature to its Tez payment app in India, allowing users to directly communicate via the app itself. Google launched Tez last year and claims to …

Much attention has been given to the fact that Russia is considered as a top 5 country in terms of digital banking in Europe. Until now, however, most of this …

Citi bank has updated its mobile app for iPhone with several features as part of the bank’s effort to be a nationwide digital bank. Perhaps the largest change is that …

With people spending an increasing amount of time in digital space and starting to use electronic money more often, the relationship between financial institutions and their customers is changing. Traditionally, …

Since June, payment terminals have fulfilled the conditions of the National Bank of Tajikistan and can once again be used to replenish e-wallets. The main condition of the National Bank …

According to the new ‘Cryptocurrencies and Blockchain: Europe and Central Asia Economic Update’ World Bank report, Georgia experienced a 5.0% growth in digital technology in 2017 and is projected to …

Eurasian Bank has launched the Eurasian Pay digital wallet, allowing users of MasterCard cards in Kazakhstan to be able to pay for purchases using an android mobile device. In order …

The Central Bank of Uzbekistan has proposed legislative amendments that, for the first time, provide a legal definition for what constitutes a “digital bank”. The proposed amendments would define a …

The functionality of Bank Home Credit’s ‘Credit Assistant’ mobile app has been integrated into their new mobile app, known as ‘Home Credit Bank of Kazakhstan’. This new app, which has …

The National Bank of Kazakhstan is working on a system of remote customer identification that will allow customers of financial institution to access banking services online. This would include such …

Video banking is ready to burst into mainstream banking operations, with nearly 80% of financial institutions surveyed for a recent study reporting that they are planning video-enabled banking services. This …

Digital is fundamentally changing the competitive landscape in financial services, creating a need to re-imagine and digitize the customer journey from end to end as well as make internal processes …

Most business leaders understand that digital customer experiences are the key to engaging with customers and growing revenues in the modern world; however, most businesses still have a long way …