Tag Archives: Digital Banking

Digital-only challenger financial institutions have changed customer expectations, including customer service and how customers want to use financial products. They have shown us what is possible with a nimble, tech-driven …

When it comes to branch transformation, many financial institutions find themselves walking a fine line between the cost and efficiency savings of self-service solutions and the more personal, friendly service …

Customer experience is pivotal for growth in the banking industry. In fact, one of the most pervasive market challenges in banking is customer centricity and how to transform this focus …

A recent study has found that banking consumers are happy to make use of digital interactions for quick, simple transactions; however, 77% prefer human face-to-face interactions for more substantive discussions with …

Most predictions hold that the future of banking is digital, and financial institutions of every size now offer customers digital ways of opening accounts. Yet according to a new J.D. …

Russia’s Post Bank has introduced a mobile app for children aged 8-14 as a way of teaching them how to make educated financial decisions. The app allows the children to …

US-based POPin Video Banking has teamed with mobile firm MEA Financial Enterprises to integrate the POPin platform into MEA’s Android and iOS digital banking applications. According to POPin, the partnership …

According to FIS, British digital banks outperform traditional ones when it comes to overall customer satisfaction. In a survey of more than 1,000 customers, 76% of digital bank customers said …

Much attention has been given to the fact that Russia is considered as a top 5 country in terms of digital banking in Europe. Until now, however, most of this …

Citi bank has updated its mobile app for iPhone with several features as part of the bank’s effort to be a nationwide digital bank. Perhaps the largest change is that …

With people spending an increasing amount of time in digital space and starting to use electronic money more often, the relationship between financial institutions and their customers is changing. Traditionally, …

Eurasian Bank has launched the Eurasian Pay digital wallet, allowing users of MasterCard cards in Kazakhstan to be able to pay for purchases using an android mobile device. In order …

The Central Bank of Uzbekistan has proposed legislative amendments that, for the first time, provide a legal definition for what constitutes a “digital bank”. The proposed amendments would define a …

The functionality of Bank Home Credit’s ‘Credit Assistant’ mobile app has been integrated into their new mobile app, known as ‘Home Credit Bank of Kazakhstan’. This new app, which has …

The National Bank of Kazakhstan is working on a system of remote customer identification that will allow customers of financial institution to access banking services online. This would include such …

Video banking is ready to burst into mainstream banking operations, with nearly 80% of financial institutions surveyed for a recent study reporting that they are planning video-enabled banking services. This …

Digital is fundamentally changing the competitive landscape in financial services, creating a need to re-imagine and digitize the customer journey from end to end as well as make internal processes …

Most business leaders understand that digital customer experiences are the key to engaging with customers and growing revenues in the modern world; however, most businesses still have a long way …

Digitally-minded customers are forcing financial institutions to rethink how they do business by demanding to be able to conduct banking operations 24 hours a day, 7 days a week. Moreover, …

Find out why video banking is becoming increasingly popular among both customers and financial institutions as well as why the service is expected to boom in the coming years. Video: …