Tag Archives: Customer Experience

By the end of this year, China will boast 55.8% of global online retail sales, a figure predicted to rise to 63.0% by 2022. China’s emergence as a dominant digital …

Generation Z (gen Z) presents a new breed of consumers for financial institutions. Technologically-savvy and highly-educated, they bring a new mindset and type of consumerism for financial institutions to grapple …

Consumers choose to use digital services for one main reason – it solves an issue. In Kazakhstan, however, the adoption of digital services has been somewhat lower than in other …

Experts discuss the trends likely to influence the payments sphere in 2020. Kenyan group in talks with Ethiopian banks on mobile payments Video: investments in challenger banks pushing global WealthTech …

Each year, different technology trends drive disruption and create opportunities for growth and development. Here’s a look at 10 of the top strategic technology trends for 2020 from our friends …

Digital transformation has become a catchall term for reimagining business in the digital age. It can refer to any process that uses digital technologies to solve for changing business and …

The financial services industry is shifting from open banking to an impending phase called Open X. Learn how to thrive on the Open X shared marketplace in this informative World …

Our friends at Pepperdata examine 3 important ways leading financial institutions are leveraging Big Data and analytics to improve their bottom line in this quick but informative video.  Infographic: the …

According to an Accenture Plc study, most consumers around the world would be willing to share more personal data with financial institutions if it meant that they received better services. …

Singaporean financial institutions have been at the forefront of taking advantage of Big Data with innovative initiatives that have resulted in positive results for both operational efficiency and customer satisfaction. …

Understanding the importance of Big Data and other digital technologies in the modern world, Alfa Bank has developed a strong digital strategy and become a leader in Big Data. To …

For better or worse, all kinds of industries use artificial intelligence nowadays, and wealth management is no exception. In fact, artificial Intelligence is one of the main trends in the …

As the wealth management industry evolves, wealth management firms must reinvent themselves and take advantages of cutting-edge technologies to enhance consumer experiences and provide greater personalization. Here are five key …

With the wealth management industry consolidating and moving towards standardized and streamlined processes based on technological solutions, there will inevitably come a breaking point when technology for technology’s sake becomes …

FinTech startup Kindur is helping put retirees at ease by helping them manage their retirement funds and ensuring they have enough money for the rest of their lives. Launched in …

In emerging market countries where economic volatility is a way of life, there aren’t a lot of relatively safe options for the up-and-coming middle class to save their money. In …

Bakai Bank has launched a new service – depersonalized metal accounts. The service allows consumers to conveniently invest in grams of gold, silver and platinum. The depersonalized nature of the …

Income cards have become popular around the world due to their convenience and the benefits they provide. For example, some income cards not only serve as a bank account, they …

Yandex Money and Phinex Plus have launched Yammi, a trust management service to help investors invest in Phinex ETFs. Yammi is a roboadvisor that offers investment recommendations based on a …

Tinkoff Bank Group plans on launching the Tinkoff Capital Management company in the 4th quarter of this year. The company will offer clients exchange funds for investments, with an entry …