Tag Archives: Customer Experience

There are many points within the client experience, including onboarding, where high-quality digital interactions can help enhance client-bank relationships and give clients access to a broader range of services. TBC …

New technologies within the FinTech and WealthTech spaces are bringing new opportunities for everyone to invest the same way the privileged do, opening up the space for new startups to …

CB Insights analyst Matt Wong gives a brief overview of WealthTech and millennials relationship with it. Bank BGZ BNP Paribas leading the way with fintech and startups A future without …

In 2019, FinTech is not a new concept, with most people having at least some understanding of it. But this is not the case for TechFin. What is it? And …

BigTechs – with their size, brand recognition, distribution capabilities and technology – are already active in the financial services industry and have sufficient motivation to enter the asset management industry. …

Digital-centric companies like Amazon and Uber have raised consumer expectations regarding the experiences companies provide. These expectations are even being placed on financial institutions. Here are 4 lessons the financial …

While most companies turn to BigTechs for ways to make work easier (e.g. with software and apps), they can also teach all industries other valuable lessons about how to do …

Chinese tech firms are moving into the banking sector in a much different way then their Western counterparts. Whereas Western BigTechs like Amazon and Google seem content in serving financial …

Internet company Ozon has announced the launch of its own card. The MasterCard World PayPass card serves as a payment instrument as well as gives users access to a loyalty …

Russian bank Sberbank is planning to launch a music streaming service in the near future. Currently, the bank is looking for a partner and is reportedly in negotiations with Yandex, …

BIS economic adviser and head of research Hyun Song Shin discusses the entry of bigtech companies into the financial services industry and the new challenges this poses for financial regulators, …

Chris Skinner, chairman of the Financial Services Club UK, discusses the opportunities of TechFin. Video: opportunities and risks with bigtechs entering the financial sector What FinTechs can learn from retailers …

Representatives from Business Insider, Dankse Bank, Erste Group Bank AG, Paypal, Frontier Economics and UniCredit Group discuss how bigtech companies’ roles in finance is likely to evolve in the coming …

In this excerpt from a panel on mass automation, three CEOs discuss the impact of digital companies’ actions on the financial industry and what it means for traditional players. Video: …

With a lower-than-ever-before barrier to entry, bigtechs are starting to see the financial sector as a highly-profitable way to expand their businesses and give consumers even more. In fact, there …

Small businesses form the base of many economies around the world; however, profitably serving them has been a challenge for many financial institutions. A new ecosystem approach may be the …

FinTech has slowly but surely changed the banking industry over the last few years, giving more options when it comes to enhancing or maintaining finances. This is especially true for …

Once overlooked, customer experience is now a pillar of the business-to-business (B2B) world. A recent survey found that 90% of B2B leaders say customer experience is crucial to their companies’ …

As commercial financial institutions strive to keep pace with consumer demands, many are looking to FinTech partners to help deliver improved service and value. In fact, a majority already use …

B2B FinTech companies don’t often get the recognition of their B2C cousins; however, they play a key role in the future of financial services and deserve some acknowledgment. That being …